Translate Zendesk dynamic content in bulk with AI using Help Center Translate by Swifteq. Fast, scalable, and no manual updates needed.

Learn how to build an effective customer service escalation process. Explore escalation types, common challenges, and expert tips to streamline issue resolution and protect customer trust.

Automatically set the correct requester on Zendesk tickets using Ticket Parser Autofill—save time, avoid errors, and streamline customer replies.

Discover the best Zendesk integrations to streamline workflows and deliver better support. Explore expert picks from Swifteq, including Slack, Jira, Shopify, and more.

Discover 45 Professional Words for Customer Service in 2025 to enhance communication, build rapport and earn customer trust. Elevate your service now!

Here’s how you can make Zendesk redaction easy and automatic. Besides Zendesk built in functionality, use Swifteq apps to fasten redaction.

Learn to use Zendesk dynamic content, a powerful feature that helps create reusable, localized messaging valid across your entire support system.

Discover how AI is transforming customer service operations in 2025. Learn key strategies, tools, and a maturity model to scale your support team and boost customer satisfaction.

The Zendesk Slack integration helps teams stay on top of customer inquiries, respond to tickets quickly, and even automate some support processes.

Learn how to make the most of your internal knowledge base, from the process of creating it to best practices and top internal knowledge base examples.

A smart knowledge management strategy can cut costs, streamline onboarding, prevent knowledge loss when employees leave, and empower customers to find answers on their own.

Follow these Zendesk Guide best practices to create a customer-centric knowledge base that truly serves your users.

Discover what empathy in customer service truly means, the types of empathy in customer service, and how to use to provide better support.

Here is everything you need to know about Zendesk knowledge management—from understanding the basics to implementing best practices.

Learn how Zendesk omnichannel routing works, its key benefits, and best practices for setting it up in your Zendesk instance.

Explore Zendesk Intelligent Triage feature, learn how it works, how to use it to reduce time response and improve overall support operations

February 2025 Round-Up is listing Swifteq's product updates for the month, like translation breakdown by language, auto sync on login, etc.

Find out how to profit on Zendesk generative AI products for a range of use cases. These include summaries, searches, and bots.

Discover the ultimate guide to Zendesk views, featuring an extensive list of default, custom shared, and personal views with examples.

Having a well-structured and optimized help center is a great asset. Here are 15 successful Zendesk help center examples to get inspired.