Larry Barker
A Support Manager's Guide to Auditing Your Zendesk Triggers
Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.
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Tim Jordan
Oct 16 min
7 Critical KPIs for Measuring Agent Performance in Customer Support
Explore 7 key KPIs to effectively measure customer support agent performance and boost both efficiency and customer satisfaction.
Maryna Paryvai
Sep 257 min
Best practices for shifting customer support from email to live chat
Learn how to seamlessly shift your customer support from email to live chat for improved customer satisfaction and team efficiency.
Maryna Paryvai
Sep 188 min
7 Hacks To Reduce Your Large Support Ticket Backlog
Learn how to effectively measure and assess your ticket backlog to keep it under control and provide exceptional customer service.
Nouran Smogluk
Sep 117 min
Zendesk's Agent AI Copilot vs. 3 Other Tools: What Works Best?
Boost your customer support team's efficiency with copilot tools like Zendesk Agent Copilot and alternatives.
Nouran Smogluk
Sep 46 min
How to Improve Your AI Chatbot with Customer Feedback
Learn to collect and action feedback for your AI chatbot, improve customer service, and boost knowledge management.
Tim Jordan
Aug 288 min
Closing the Feedback Loop: A Guide to Implementing Customer Feedback
Learn how to effectively close the feedback loop by transforming customer feedback into actionable improvements.
Tim Jordan
Aug 218 min
How to Analyze Customer Feedback: A Comprehensive Guide
Get actionable tips on how to turn customer feedback into meaningful improvements.
Nouran Smogluk
Aug 77 min
A Support Leader’s Deep Dive into Zendesk AI Agents
Learn how to leverage AI agents to improve response times, enhance customer satisfaction, and scale your support.
Jake Bartlett
Jul 316 min
How to use Zendesk to manage incidents like a pro
Learn how to leverage Zendesk's native features, integrations, and automation to effectively manage incidents.
Maryna Paryvai
Jul 248 min
Your Step-by-Step Guide to Redesigning Your Zendesk Help Center
Transform your Zendesk Help Center with this step-by-step redesign guide.
Craig Stoss
Jul 175 min
Automating your Zendesk Workflows with Triggers and Webhooks
Learn how to use Zendesk triggers and webhooks to save time, reduce errors, and improve efficiency.
Maryna Paryvai
Jul 107 min
Zendesk's Generative Search: Everything You Need to Know
Best practices for implementing Generative Search in your Zendesk help center.
Maryna Paryvai
Jul 37 min
Writing and Organizing Help Center Content for Generative AI
Optimize your help center for GenAI chatbots to provide accurate, helpful answers.
Maryna Paryvai
Jun 257 min
Building a Knowledge Management Team: A KCS-Focused Approach
Learn how to build a KCS-oriented Knowledge Management Team
Nouran Smogluk
Jun 196 min
How to Measure and Improve First Contact Resolution (FCR) in Zendesk
Learn how to accurately measure and effectively improve First Contact Resolution (FCR) in Zendesk.
Nouran Smogluk
Jun 127 min
Zendesk Advanced AI: Best Practices to Improve Your Customer Support
Best practices to maximize Zendesk Advanced AI for efficient, innovative customer support.
Maryna Paryvai
Jun 57 min
How to do 24/7 Customer Support: A Practical Guide
Learn how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI tools.
Jake Bartlett
May 298 min
Incident Management Best Practices for Customer Support
Learn best practices to master incident management and keep your customers happy.
Anne-Marie Traas
May 157 min
Expert tips for creating chatbots with Zendesk
Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.
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