Learn how to make the most of your internal knowledge base, from the process of creating it to best practices and top internal knowledge base examples.

A smart knowledge management strategy can cut costs, streamline onboarding, prevent knowledge loss when employees leave, and empower customers to find answers on their own.

Follow these Zendesk Guide best practices to create a customer-centric knowledge base that truly serves your users.

Discover what empathy in customer service truly means, the types of empathy in customer service, and how to use to provide better support.

Here is everything you need to know about Zendesk knowledge management—from understanding the basics to implementing best practices.

Learn how Zendesk omnichannel routing works, its key benefits, and best practices for setting it up in your Zendesk instance.

Explore Zendesk Intelligent Triage feature, learn how it works, how to use it to reduce time response and improve overall support operations

February 2025 Round-Up is listing Swifteq's product updates for the month, like translation breakdown by language, auto sync on login, etc.

Find out how to profit on Zendesk generative AI products for a range of use cases. These include summaries, searches, and bots.

Discover the ultimate guide to Zendesk views, featuring an extensive list of default, custom shared, and personal views with examples.

Having a well-structured and optimized help center is a great asset. Here are 15 successful Zendesk help center examples to get inspired.

Discover the 7 essential customer service KPIs for measuring your team's performance. Improve efficiency, customer satisfaction, and...

In the context of help center articles, broken links in Zendesk or any other platform can significantly undermine the user experience.

Discover how to master Zendesk Guide multi language features in seven easy steps! Enhance your support and expand your reach globally now!

Explore Zendesk Guide's capabilities and limitations, see how you can enhance them with Swifteq, and review Zendesk Guide alternatives.

Lern 13 techniques you can employ TODAY to help your Customer Support team deal with high ticket volume in busy holiday season.

There are many ways you can approach Zendesk guide customization. The most common include adding your company’s colors, branding, and logo.

When we talk about using positive language in customer service and conversations, that’s what we mean: being mindful of our words.

In this article, we cover everything you need to know about Zendesk ticket priority, including how to set it up, best practices, and tips.

Maximize customer self-service with our expert tips on how to structure a knowledge base and organizing a huge help center.