8 Ways to Implement Proactive Self-Service in Customer Support
Wow your customers with proactive self-service! Here are seven practical strategies to implement it today.
8 Ways to Implement Proactive Self-Service in Customer Support
The Ultimate Guide to ChatGPT Prompts for Customer Support Teams (with 70+ examples)
How to Optimize Your Zendesk Help Center for SEO
Best 10 Zendesk Apps to Supercharge Your Support Workflows in 2023
Chatbots and Self-Service: 7 Best Practices for a Great Customer Experience
An Expert Guide to Auditing Your Customer Help Center
Best practices for creating and using Zendesk triggers and automations
How to Improve Your Zendesk Help Center with Analytics
Keep Your Zendesk Help Center on Point: Keeping Knowledge Up-to-Date with Ever-Changing Products
Best practices for building and using Zendesk macros
10 pro tips to leverage your Zendesk help center effectively
How to implement Knowledge-Centered Service (KCS) in Zendesk
A practical guide to getting started with Knowledge-Centered Service (KCS)
Setting up your Zendesk platform to do more with less
8 Zendesk Chrome Extensions to Boost your Productivity in 2023
How to optimize your Zendesk workflows to handle high ticket volumes
How to build a successful customer support knowledge base: 6 tips
How to build a business case to increase the investment in your knowledge base
Using a prioritization framework for help center content. Interview with Sarah Miller @ Oyster HR
Bringing customer empathy into Knowledge Management. Interview with Karissa Van Baulen @ Hotjar