Nov 17, 2020
5 min

The tale of a sarcastic bot, and other GPT-3 stories

This post was originally published in CustomerThink Something huge happened in the AI space this summer. A major breakthrough in the way ...

12 views0 comments

How to build and grow your Help Center with Data Analytics

Sorin Alupoaie

Nov 9, 2020
7 min

How to build and grow your Help Center with Data Analytics

This post was originally published in CustomerThink A knowledge base is a great way to help customers find the answers they need before r...

19 views0 comments

Deconstructing the technical stack of a modern SaaS product

Sorin Alupoaie

Oct 7, 2020
11 min

Deconstructing the technical stack of a modern SaaS product

There is a lot of advice for early stage SaaS startups (or any other business building a new SaaS product) on finding the right customers...

9 views0 comments

A gentle introduction to Statistics on CX data

Sorin Alupoaie

Sep 18, 2020
7 min

A gentle introduction to Statistics on CX data

This post was originally published in CustomerThink With the advent of data-related technologies in the last decade, it has become common...

74 views0 comments

GPT-3 and the (unhyped) future of AI in Customer Support

Sorin Alupoaie

Aug 28, 2020
9 min

GPT-3 and the (unhyped) future of AI in Customer Support

This post was originally published in CustomerThink. The act of having a natural conversation with a machine was depicted in numerous sci...

51 views0 comments

5 Practical Ways to Automate Ecommerce Customer Service

Sorin Alupoaie

Aug 4, 2020
5 min

5 Practical Ways to Automate Ecommerce Customer Service

This post was originally published in HelpScout's blog. Consumers are buying online in greater volumes than ever. Sales are up, which is ...

8 views0 comments

How to deflect customer support tickets with Zendesk and Dialogflow AI

Sorin Alupoaie

Jul 18, 2020
13 min

How to deflect customer support tickets with Zendesk and Dialogflow AI

This post was originally published in Chatbot's Life Self-service is undoubtedly an essential part of the customer journey with clear ben...

67 views0 comments

How to improve agents experience using design thinking

Sorin Alupoaie

Jun 5, 2020
6 min

How to improve agents experience using design thinking

In this article, we will show how to apply design thinking methodology to improve agents' workflow in your customer service organization.

111 views0 comments

Demystifying AI automation for customer support

Sorin Alupoaie

May 28, 2020
8 min

Demystifying AI automation for customer support

The way to understand how AI automation (i.e. bot, virtual assistant) works in customer support is to look at how humans are responding.

197 views0 comments

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