“The customer is always right” was never meant to suggest that customers are infallible. In reality, the customer is not always right.

Let’s examine how to manage cherry-picking in customer service effectively and how this can lead to more streamlined operations.

Most modern help desk platforms, including Zendesk, offer translation tools – whether through built-in features or third-party apps.

Image alt text is a critical element for improving accessibility and enhancing user experience in your help center. 

Improving the flow of information between the teams can turn your support team into a well-informed, extension of your product team.

When we talk about using positive language in customer service, that’s really what we mean: being mindful and deliberate with our words.

Here at Swifteq, we do our best to answer as fast as possible to our customer needs, and we constantly update our apps.

Have you ever caught yourself wishing people actually read all the amazing help center articles you’ve written?

Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity. 

Delivering exceptional customer support is a team effort that requires collaboration between support teams, customers, engineers, and...

Managing one help center can be daunting. But what happens when you have multiple help centers with different brands to manage all at once? 

Master Zendesk ticket fields with these 5 best practices. Reduce resolution times and automate tasks.

If you spend your days working inside any help desk, you know that search functionality is a critical (but often overlooked) piece of the...

Learn how skills-based routing can automate ticket assignment, reduce wait times, and improve customer satisfaction.

Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.

Explore 7 key KPIs to effectively measure customer support agent performance and boost both efficiency and customer satisfaction.

Learn how to seamlessly shift your customer support from email to live chat for improved customer satisfaction and team efficiency.

Learn how to effectively measure and assess your ticket backlog to keep it under control and provide exceptional customer service.

Boost your customer support team's efficiency with copilot tools like Zendesk Agent Copilot and alternatives.

Learn to collect and action feedback for your AI chatbot, improve customer service, and boost knowledge management.