How to build a culture of knowledge-sharing
A few months back I had the opportunity to talk with over thirty Support Engineers, most working for established software companies with...
How to build a culture of knowledge-sharing
How to mine a feature request for better product decisions
How to get customers to "see" your SaaS Knowledge Base
Off the shelf support automation with GPT-3
Auto-crafting a message reply, and other GPT3 use cases
The tale of a sarcastic bot, and other GPT-3 stories
How to build and grow your Help Center with Data Analytics
Deconstructing the technical stack of a modern SaaS product
A gentle introduction to Statistics on CX data
GPT-3 and the (unhyped) future of AI in Customer Support
5 Practical Ways to Automate Ecommerce Customer Service
How to deflect customer support tickets with Zendesk and Dialogflow AI
How to improve agents experience using design thinking
Demystifying AI automation for customer support