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Neal Travis
2 days ago10 min read
Top Five Zendesk Guide Alternatives in 2025
Explore Zendesk Guide's capabilities and limitations, see how you can enhance them with Swifteq, and review Zendesk Guide alternatives.


Mark Sherwood
Feb 46 min read
Zendesk Guide Customization Tutorial: How to Make the Most of Your Tool
There are many ways you can approach Zendesk guide customization. The most common include adding your company’s colors, branding, and logo.


Neal Travis
Jan 286 min read
5 Pro Tips on How to Handle Zendesk Ticket Priorities
In this article, we cover everything you need to know about Zendesk ticket priority, including how to set it up, best practices, and tips.


Anne-Marie Traas
Jan 218 min read
Why the Customer Is Not Always Right? A Clarifying Debate
“The customer is always right” was never meant to suggest that customers are infallible. In reality, the customer is not always right.


Mark Sherwood
Jan 157 min read
How to Stop Cherry-picking in Customer Service and Zendesk
Let’s examine how to manage cherry-picking in customer service effectively and how this can lead to more streamlined operations.


Maryna Paryvai
Jan 810 min read
Top Zendesk Translation Apps and Tools: A Complete Guide for Multilingual Support
Most modern help desk platforms, including Zendesk, offer translation tools – whether through built-in features or third-party apps.


Nouran Smogluk
Jan 38 min read
Zendesk Advanced AI Tutorial: Best Practices to Improve Customer Support
Learn the pro tips and best practices to maximize the use of Zendesk Advanced AI for efficient, innovative, and customer-centric support.


Sorin Alupoaie
Dec 18, 20244 min read
How to Quickly Add and Edit Image Alt Text in Zendesk
Image alt text is a critical element for improving accessibility and enhancing user experience in your help center.


Larry Barker
Dec 11, 20246 min read
How to Improve Information Flow from Product to Support in 4 Steps
Improving the flow of information between the teams can turn your support team into a well-informed, extension of your product team.


Steph Lundberg
Dec 3, 20249 min read
Positive Language Customer Service - Why Positivity Goes a Long Way
When we talk about using positive language in customer service and conversations, that’s what we mean: being mindful of our words.


Sorin Alupoaie
Dec 3, 20247 min read
November 2024 Round-Up - Swifteq Product Updates
Here at Swifteq, we do our best to answer as fast as possible to our customer needs, and we constantly update our apps.


Neal Travis
Nov 27, 20247 min read
How to Nudge Your Support Team to Use the Help Center More
Have you ever caught yourself wishing people actually read all the amazing help center articles you’ve written?


Eryn Chesney
Nov 20, 20246 min read
AI Live Chat: How to Minimize Customer Effort with Your Chatbot
Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity.


Jake Bartlett
Nov 13, 20246 min read
Zendesk Side Conversations: Collaborate with teams in and outside of your organization
Delivering exceptional customer support is a team effort that requires collaboration between support teams, customers, engineers, and...


Neal Travis
Nov 6, 20247 min read
How to Manage Multiple Help Centers in Zendesk
Managing one help center can be daunting. But what happens when you have multiple help centers with different brands to manage all at once?


Maryna Paryvai
Oct 30, 20247 min read
Five best practices for Zendesk ticket fields
Master Zendesk ticket fields with these 5 best practices. Reduce resolution times and automate tasks.


Eryn Chesney
Oct 23, 20246 min read
Three problems with Zendesk search (and how to eliminate them forever)
If you spend your days working inside any help desk, you know that search functionality is a critical (but often overlooked) piece of the...


Nouran Smogluk
Oct 18, 20246 min read
How to Measure First Contact Resolution (FCR) in Zendesk
Learn how to accurately measure and effectively improve First Contact Resolution (FCR) in Zendesk.

Mark Sherwood
Oct 16, 20247 min read
The Advanced Guide to Skills-Based Routing in Zendesk
Learn how skills-based routing can automate ticket assignment, reduce wait times, and improve customer satisfaction.


Anne-Marie Traas
Oct 10, 20247 min read
Top Expert Tips to Setup a Zendesk Chatbot Quickly and Easily
Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.
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