Top Zendesk Integrations That Bring the Most Value
- Jake Bartlett
- Jun 3
- 8 min read
Updated: Jun 4
Delivering exceptional customer support is a key ingredient for success. But good support goes far beyond a friendly and timely response.
There are numerous tools, processes, and integrations running behind the scenes that enable support teams to deliver great service.
For example, Zendesk integrations extend the platform's capabilities to help teams reduce manual work, improve collaboration, and provide better service to customers across all channels.
According to Zendesk, 77% of customers say they’re more loyal to businesses that offer top-notch service.
With the right integrations, your team can operate smoothly, and your customers can get faster and better support.
But Zendesk’s marketplace is massive, and it can actually be overwhelming to figure out which integrations you should explore.
The good news? We’ve whittled it down to what we believe are the best Zendesk integrations available today.
While not every one of these might be the perfect fit for your team, chances are you’ll find a handful that will bring significant value to your customer support operation.
What Are Zendesk Integrations?
Zendesk integrations are add-on apps, plugins, and APIs that connect with other tools or otherwise enhance Zendesk’s built-in capabilities.
These integrations can automate repetitive tasks, improve communication between teams, and unlock deeper analytics or customer insights.
The best support teams prioritize tooling and workflows, and that includes implementing integrations.
Zendesk integrations are essential for teams that want to reduce ticket resolution time, maintain support quality at scale, and align support with other teams.
Discover Zendesk Integrations in the Zendesk Marketplace
The Zendesk Marketplace is home to over a thousand Zendesk apps, integrations, and add-ons to help extend Zendesk’s functionality.
Whether you’re looking to connect with your CRM, need a translation tool, or want to leverage external AI-powered tools, the Marketplace is your go-to destination, offering both free and paid options.
You can filter apps by category (e.g., agent productivity, workflows, ecomm and payments, etc.) and sort by popularity or rating to find the best fit.
What to Consider Before Installing a Zendesk Integration
It’s easy to get excited by all the possibilities in the Zendesk Marketplace.
There are literally hundreds of powerful tools that promise to improve your support workflows. However, before you start installing apps left and right, pause and zoom out.
Too many integrations can lead to cluttered interfaces, overlapping functionality, and “tool fatigue” for your agents. Instead of streamlining your operations, you may end up with a bloated setup that slows everyone down.
To avoid that, consider these key questions before hitting “install”:
What problems are we solving? Start with a few clear use cases or simple workflow improvements.
Will this integrate smoothly with our current stack? If the app requires purchasing another tool, you may want to hold off for now. Look for apps that connect with your existing tools to avoid too much disruption across the team.
How much training will this require? Even the best tools fall flat if agents don’t know how to use them. If an app requires significant training, plan for that as you roll it out. And if it requires too much training, you may want to reconsider the benefits of installing it in the first place.
How does it impact other teams? Understand how each app impacts your team and others. For example, if an app requires engineers to change their workflow, discuss this change with the engineering team ahead of time to avoid any frustrating surprises.
Is the app well-supported and regularly updated? Look for apps with strong reviews and active development updates.
Think of your Zendesk configuration like a toolbox. You want the right tools, and you want them organized. You don’t want the most tools.
11 Zendesk Integrations That Bring Huge Value
We’ve compiled a short list of 11 Zendesk integrations we feel bring a ton of value to modern support teams.
From managing your help center to improving communication with your teams, check out how these integrations can boost your customer support team’s performance.
There’s always work to be done outside of the ticket queue, including updating and maintaining the help center content.
Help docs with outdated information and broken links can cause frustration and lead to even more incoming tickets.
But keeping the help center up to date takes a lot of time. The good news is that Swifteq’s Help Center Manager makes this way easier.
From finding and replacing text snippets to identifying and fixing broken links, Help Center Manager saves your team time, ensuring you can continue crushing tickets and providing up-to-date content.
Key features:
Find and replace text in bulk across articles.
Identify and fix broken links.
Export articles in different formats.
Duplicate articles to other brands / help centers.
Swifteq’s Triggers + ChatGPT allows you to bring the power of AI into Zendesk and handle all those pesky routine tasks, like tagging tickets, updating a ticket field, or closing tickets.
It ultimately helps support teams work faster and handle a lot of the manual workload they need to take care of but often gets deprioritized.
With Triggers + ChatGPT, you can say goodbye to repetitive work that causes burnout. This simple but powerful app allows teams to provide fast and personalized support that scales, making it great for support teams of all sizes.
Key features:
Automatically tag tickets based on ticket content using AI.
Extract data from tickets and populate relevant fields.
Auto-resolve “thank you” messages.
Automatically route tickets to the appropriate team or agent.
Help Center Translate by Swifteq is a must-have help center add-on for companies with a global audience. This AI-powered translation app gives you a multilingual help center quickly and effortlessly.
Say goodbye to switching between platforms or paying for expensive translation services and start delivering a better customer experience to all corners of the world with localized self-help materials.
Translate your help center into any spoken language to ensure customers always get the help they need in the language they understand.
Key features:
Bulk translate articles into multiple languages.
Customizable translations using Generative AI.
Seamless integration with Zendesk Guide.
Flexible and fast updating.
Daily or automatic sync settings.
4. Slack
According to Slack, more than 750,000 organizations use their platform to communicate and collaborate internally and with customers.
Slack is so embedded in the modern-day workplace that nearly every other major product has an integration with it. Needless to say, it’s one of the most popular Zendesk integrations available today.
With the Zendesk Slack integration, support teams can streamline their workflows, provide better and faster customer service, and improve internal communication across teams.
It brings Zendesk ticket activity directly into your team’s Slack channels, keeping everyone on the same page and ensuring support tickets don’t get forgotten.
Key features:
Send ticket notifications to specific Slack channels based on tags, priority, or group.
Create or update Zendesk tickets directly from Slack.
Collaborate on tickets using side conversations.
Enable self-service using Zendesk’s Answer Bot.
5. Jira
Another heavy hitter in the tech and business world is Jira. Jira is one of the top project management tools for software teams, and its Zendesk integration helps bridge the gap between support and development teams.
When a customer reports a bug, support agents can easily escalate it to Jira without leaving Zendesk, and developers can comment on the ticket without needing to switch tools.
Alternatively, if a bug in Jira already exists, support agents can link Zendesk tickets to the existing bug instead of creating duplicate issues.
Key features:
Create and link Jira issues from within Zendesk tickets.
Automatically sync comments and status updates between the platform.
Improve visibility for agents on the status of issues, so they can keep customers in the loop.
6. Shopify
For e-commerce teams, the Shopify app is one of their favorite Zendesk integrations as it pulls customer order data directly into Zendesk, reducing the need to switch between tools.
It gives agents all of the information they need to resolve shipping, refund, and product questions quickly.
This integration can also be used to increase sales through proactive messaging. Simply integrate live chat into any Shopify site to turn visitors into customers, boost average order value, and reduce cart abandonment.
Key features:
View order details such as status, items, and shipping info directly inside Zendesk.
Link multiple orders to a single customer profile.
Reduce ticket handling time with fewer clicks and context switching.
7. Trello
Trello is another heavy-hitter in the project management space. As a visual task manager, Trello is great for tracking feature requests, feedback, and smaller internal projects.
With the Zendesk integration, agents can create Trello cards from tickets and track progress without switching tools.
Similar to the Jira integration, you can also link Zendesk tickets to existing cards in Trello.
For example, you might get a lot of requests for a certain feature. Instead of creating a new card each time you get that request, you can simply link the Zendesk ticket to the existing Trello card.
Key features:
Turn Zendesk tickets into actionable Trello cards.
Choose the destination board and list for your Trello cards.
Link tickets to cards and track resolution alongside internal project boards.
8. Zapier
Zapier is an integration powerhouse as it connects Zendesk with thousands of other tools using custom “Zaps”, which are automated workflows that trigger actions between platforms. It’s a great choice for teams without engineering resources.
You can build your own custom Zaps or use one of the existing ones for Zendesk. Either way you go, Zapier allows you to automate complex workflows by linking multiple actions and systems together using a single trigger.
Key features:
No code automations, enabling non-engineers to build complex workflows.
Scheduled tasks (e.g., check for unassigned tickets every morning).
Build automations that native integrations don’t already offer.
Connect Zendesk with 5,000+ other tools.
Flexible controls to fine-tune workflows with filters, delays, branching logic, and more.
9. Salesforce
The Salesforce-Zendesk integration aligns sales and support teams by providing a unified view of customer data and touchpoints across both systems. This allows sales to continue working in Salesforce while support can remain in Zendesk.
Support teams love this integration because it pulls customer data from Salesforce directly into the Zendesk sidebar. Meanwhile, sales teams can see ticket history and status, allowing them to tailor their conversations based on recent support interactions.
Key features:
2-way data sync lets you map fields between the systems.
Allow sales reps to create tickets on behalf of customers from Salesforce.
Allow sales reps to leave notes on Zendesk tickets directly from Salesforce.
Build customized views of account data in Zendesk.
10. ClickUp
ClickUp is a productivity platform that combines tasks, docs, and goals. The ClickUp Zendesk integration lets teams tie tickets to broader workflows or customer projects, giving other teams a more holistic view of customer activity.
Support teams can quickly turn Zendesk tickets into ClickUp tasks, expediting the process of logging bugs and feature requests.
Key features:
Create ClickUp tasks from Zendesk tickets.
Attach tickets to ClickUp projects to give customers a voice and provide other teams with context.
View ticket links and status in ClickUp.
11. PandaDoc
PandaDoc allows you to create and send proposals, quotes, and contracts. Support and success teams use the PandaDoc integration to handle upsells, renewals, or any other contracts they might handle.
Without leaving Zendesk, agents can create proposals, quotes, contracts, and invoices from the ticket or user record. They can also collect legally binding electronic signatures, expediting the contract cycle through a more seamless workflow.
Key features:
Generate and send documents directly from within a Zendesk ticket.
Track document status (opened, signed, etc) in real-time within Zendesk.
Automatically populate document fields from Zendesk data.
Choose the Right Zendesk Integrations for Your Team
Zendesk integrations have the power to turn a great support platform into a fully customized, high-performing system tailored to your entire company’s needs.
From streamlining internal workflows, connecting departments, or enhancing the customer experience directly, the right apps can make all the difference.
Start by identifying your top challenges, explore Zendesk Marketplace with a clear purpose, and adopt only the tools that support your goals. Approaching Zendesk integrations thoughtfully and strategically will save your team time spent on busywork and give them more time to deliver outstanding support.
Swifteq builds tools to help boost team productivity in Zendesk.
Schedule a demo to see how Swifteq can help your team.
Written by Jake Bartlett
Jake Bartlett is a writer for tech companies and customer-centric businesses. He has 13 years of experience working in customer support and success, across various roles. You can find out more about Jake on his website.