Jenny Dempsey
How to reduce backlog tickets
Crush Ticket Backlogs with These Effective Customer Support Strategies
top of page
Sorin Alupoaie
- Apr 21
- 6 min
Best 10 Zendesk Apps to Supercharge Your Support Workflows in 2023
Looking to supercharge your support workflows in 2023? Check out our top 10 Zendesk apps!
Sorin Alupoaie
- Nov 3, 2022
- 5 min
How and Why To Automate Your Customer Support (Saving Time And Resources!)
In this article, we're going to be looking at the benefits of customer support automation.
Sorin Alupoaie
- Oct 13, 2022
- 6 min
7 Zendesk Apps to Automate and Optimize your eCommerce Support Workflows
Are you utilizing Zendesk apps to aid your customer service team to automate and improve Support workflows? As busy periods approach, now...
Sorin Alupoaie
- Jan 21, 2021
- 6 min
Off the shelf support automation with GPT-3
Helping the customer help himself is undoubtfully one of the most important things you can do in Customer Support. For this you need two...
Sorin Alupoaie
- Aug 28, 2020
- 9 min
GPT-3 and the (unhyped) future of AI in Customer Support
This post was originally published in CustomerThink. The act of having a natural conversation with a machine was depicted in numerous...
Sorin Alupoaie
- Aug 4, 2020
- 5 min
5 Practical Ways to Automate Ecommerce Customer Service
This post was originally published in HelpScout's blog. Consumers are buying online in greater volumes than ever. Sales are up, which is...
Sorin Alupoaie
- Jul 18, 2020
- 13 min
How to deflect customer support tickets with Zendesk and Dialogflow AI
This post was originally published in Chatbot's Life Self-service is undoubtedly an essential part of the customer journey with clear...
Sorin Alupoaie
- May 28, 2020
- 8 min
Demystifying AI automation for customer support
The way to understand how AI automation (i.e. bot, virtual assistant) works in customer support is to look at how humans are responding.
Subscrbe
bottom of page