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Nouran Smogluk
Mar 27, 20247 min read
How to Measure and Improve the Performance of Your Knowledge Management Team
Discover the essential strategies for boosting your knowledge management team's performance.


Nouran Smogluk
Mar 20, 20248 min read
Best Practices for Implementing Zendesk Triggers That Work
Optimize your Zendesk workflow with our comprehensive guide on implementing Zendesk triggers effectively.

Maryna Paryvai
Mar 13, 202410 min read
The Ultimate List of Zendesk Views (With Real-Life Examples)
Discover the ultimate guide to Zendesk views, featuring an extensive list of default, custom shared, and personal views with examples.


Jake Bartlett
Mar 6, 20247 min read
10 Zendesk apps that every support team needs in 2024
Discover the top 10 Zendesk apps for support teams in 2024, enhancing efficiency and productivity across customer service platforms.


Maryna Paryvai
Feb 28, 20248 min read
Expert Tips On Organizing And Structuring a Huge Knowledge Base
Maximize customer self-service with our expert tips on organizing a huge knowledge base.

Sorin Alupoaie
Feb 14, 20242 min read
Introducing Tasks: Streamline your Help Center Workflows
Discover how the new Tasks feature in the Help Center Manager app can transform your team's productivity.


Maryna Paryvai
Feb 7, 202411 min read
Deliver Bad News to Customers Like a Pro (With Templates)
Your Advanced Guide to Giving Bad News to Customers Without Scaring Them Away (With Templates)


Sorin Alupoaie
Jan 24, 20243 min read
How to Remove Attachments from Zendesk Tickets: Automatically or in Bulk
Discover how to efficiently manage Zendesk storage and enhance security by removing attachments from support tickets.


Tim Jordan
Dec 6, 20238 min read
5 Big Knowledge Management Challenges (and How AI Can Help Solve Them)
Unlock the secrets to overcoming knowledge management challenges with AI.


Steph Lundberg
Nov 29, 20237 min read
46 ChatGPT prompts to help you write better Customer Support documentation
Discover how ChatGPT can transform your help center's efficiency with 46 prompts to help you write better documentation.


Anne-Marie Traas
Nov 2, 20239 min read
Using a consistent language in your help center
Maximize your Help Center's potential with a unified voice — learn how to audit, guide, and streamline your content for brand consistency


Sorin Alupoaie
Oct 19, 202310 min read
The 7 Best Zendesk ChatGPT Integrations to Boost Customer Support
Explore the top 7 Zendesk ChatGPT integration apps to enhance your customer support.


Steph Lundberg
Oct 4, 202310 min read
How to Structure a Help Center for a Better Customer Experience
Designed by Freepik A great help center is a powerful driver of customer loyalty and a boost for customer satisfaction ratings. When...


Thomas Hils
Sep 5, 20236 min read
The Top CX Use Cases for AI in Zendesk 2024
Explore the transformative potential of AI in enhancing customer experience (CX) in 2024.


Sorin Alupoaie
Aug 31, 20233 min read
How to Display Related Articles in your Zendesk Help Center using Labels
Discover how to enhance user navigation in your Zendesk Help Center using labels.


Michael Nazari
Aug 23, 20236 min read
Google Analytics vs Help Center Analytics: Why a dedicated analytics tool for a Zendesk help center
Image by storyset on Freepik Can you use a hammer to bang a screw into a wall? Sure. But is it the best tool for the job? Many companies...


Maryna Paryvai
Jul 26, 20237 min read
How to Set Up And Use Google Analytics 4 With Your Zendesk Help Center
Everything you need to know to improve your Zendesk help center using Google Analytics 4


Nouran Smogluk
Jul 13, 20236 min read
A Guide to Supporting Multiple Languages in Your Help Center
From selecting target languages to measuring results, discover how to translate and maintain your help center in multiple languages


Jenny Dempsey
Jun 6, 20238 min read
How to reduce backlog tickets
Crush Ticket Backlogs with These Effective Customer Support Strategies


Nouran Smogluk
May 1, 202315 min read
The Ultimate Guide to ChatGPT Prompts for Customer Support Teams (with 70+ examples)
Discover how ChatGPT can help optimize your support team’s processes with our comprehensive guide on how to write great ChatGPT prompts
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