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Delivering exceptional customer support is a team effort that requires collaboration between support teams, customers, engineers, and...

Optimize your Zendesk workflow with our comprehensive guide on implementing Zendesk triggers effectively.

Easy-to-follow templates to make writing new knowledge base articles quick and consistent.

Managing one help center can be daunting. But what happens when you have multiple help centers with different brands to manage all at once? 

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Zendesk Help Center Themes. Explore our top 5 theme picks for a modern, user-friendly experience, that boost branding and ease of use.

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Learn how to leverage Zendesk's native features, integrations, and automation to effectively manage incidents.

Unlock the full potential of Zendesk search! This blog post reveals 3 common issues and how to solve them with the Advanced Search Plus app.

Insights and best practices to help you build a highly performant help center with Zendesk.

Learn how to accurately measure and effectively improve First Contact Resolution (FCR) in Zendesk.

Explore the transformative potential of AI in enhancing customer experience (CX) in 2024.

Learn how skills-based routing can automate ticket assignment, reduce wait times, and improve customer satisfaction.

Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.

Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.

Designed by Freepik A great help center is a powerful driver of customer loyalty and a boost for customer satisfaction ratings. When...

Getting started with Knowledge-Centered Service (KCS) is easy when your support team uses Zendesk. This detailed guide shares everything you

Optimize your help center for GenAI chatbots to provide accurate, helpful answers.

Improve customer service with all-hands support. Discover the pros and how to implement it.