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Sorin Alupoaie
Feb 204 min read
How to Find and Fix Broken Links in Zendesk?
In the context of help center articles, broken links in Zendesk or any other platform can significantly undermine the user experience.


Anne-Marie Traas
Feb 189 min read
Unlock Zendesk Guide’s Multi-Language Features in Seven Easy Steps
Discover how to master Zendesk Guide multi language features in seven easy steps! Enhance your support and expand your reach globally now!


Neal Travis
Feb 1110 min read
Top Five Zendesk Guide Alternatives in 2025 to Uplevel Your Help Center
Explore Zendesk Guide's capabilities and limitations, see how you can enhance them with Swifteq, and review Zendesk Guide alternatives.


Maryna Paryvai
Jan 248 min read
How to Structure a Knowledge Base? Expert Tips on Organizing a Huge KB
Maximize customer self-service with our expert tips on how to structure a knowledge base and organizing a huge help center.


Maryna Paryvai
Jan 810 min read
Top Zendesk Translation Apps: A Simple Guide for Multilingual Support
Most modern help desk platforms, including Zendesk, offer translation tools – whether through built-in features or third-party apps.


Nouran Smogluk
Dec 12, 20248 min read
8 Ways to Implement Proactive Support and Uplevel Your Client Service
Wow your customers with proactive self-service! Here are seven practical strategies to implement today.


Sorin Alupoaie
Dec 12, 20247 min read
Seven Best Help Center Examples and Why They're Awesome
Discover best practices for creating an effective business help center.


Maryna Paryvai
Dec 12, 20248 min read
Building a KCS Knowledge Management Team: A Customer-Focused Approach
Learn how to build a KCS-oriented Knowledge Management Team


Nouran Smogluk
Nov 29, 20247 min read
Knowledge Management Business Case: How to Increase Investment in KB
In this article, we present four ways investing in a knowledge base will positively impact a business.


Neal Travis
Nov 27, 20247 min read
How to Nudge Your Support Team to Use the Help Center More
Have you ever caught yourself wishing people actually read all the amazing help center articles you’ve written?


Tim Jordan
Nov 19, 20248 min read
5 Key Challenges in Knowledge Management Solved with AI
Unlock the secrets to overcoming knowledge management challenges with AI.


Maryna Paryvai
Nov 8, 20248 min read
Streamline Support: 4 Essential Knowledge Base Article Templates
Easy-to-follow templates to make writing new knowledge base articles quick and consistent.


Sorin Alupoaie
Nov 1, 20247 min read
6 Best Zendesk Help Center Themes to Consider in 2025 for Top Results
Zendesk Help Center Themes. Explore our top 5 theme picks for a modern, user-friendly experience, that boost branding and ease of use.


Steph Lundberg
Oct 4, 202410 min read
Help Center Best Practices - How to Structure Self-Help Content
Designed by Freepik A great help center is a powerful driver of customer loyalty and a boost for customer satisfaction ratings. When...


Maryna Paryvai
Sep 26, 20248 min read
Generative AI Knowledge Base: How to Write and Organize Help Content
Optimize your help center for GenAI chatbots to provide accurate, helpful answers.


Catherine Heath
Sep 20, 20248 min read
What Is KCS? How to Get Started with Knowledge-Centered Service
In this post we dive deep into how the KCS methodology works and how to get started using a Knowledge-Centered approach to Customer Support.


Nouran Smogluk
Sep 6, 20247 min read
Knowledge Management Metrics - How to Measure Your Team's Performance
Discover the essential strategies for boosting your knowledge management team's performance.


Sorin Alupoaie
Aug 30, 20245 min read
How to Enable Zendesk PDF Export for Your Help Center Articles
Learn how to enhance your Zendesk Help Center by enabling PDF download or export of articles.


Danielle Lewis
Aug 29, 20246 min read
Seven Help Center Mistakes to Avoid in Your Customer Support
Optimize your help center with our guide on avoiding common mistakes. and implementing best practices.


Nouran Smogluk
Aug 27, 20249 min read
Knowledge Base SEO Tutorial: How to Optimize Your Zendesk Help Center
Want to improve your self-service? Use these best practices to optimize your help center for search engines.
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