In the context of help center articles, broken links in Zendesk or any other platform can significantly undermine the user experience.

Discover how to master Zendesk Guide multi language features in seven easy steps! Enhance your support and expand your reach globally now!

Explore Zendesk Guide's capabilities and limitations, see how you can enhance them with Swifteq, and review Zendesk Guide alternatives.

Maximize customer self-service with our expert tips on how to structure a knowledge base and organizing a huge help center.

Most modern help desk platforms, including Zendesk, offer translation tools – whether through built-in features or third-party apps.

Wow your customers with proactive self-service! Here are seven practical strategies to implement today.

Discover best practices for creating an effective business help center.

Learn how to build a KCS-oriented Knowledge Management Team

In this article, we present four ways investing in a knowledge base will positively impact a business.

Have you ever caught yourself wishing people actually read all the amazing help center articles you’ve written?

Unlock the secrets to overcoming knowledge management challenges with AI.

Easy-to-follow templates to make writing new knowledge base articles quick and consistent.

Zendesk Help Center Themes. Explore our top 5 theme picks for a modern, user-friendly experience, that boost branding and ease of use.

Designed by Freepik A great help center is a powerful driver of customer loyalty and a boost for customer satisfaction ratings. When...

Optimize your help center for GenAI chatbots to provide accurate, helpful answers.

In this post we dive deep into how the KCS methodology works and how to get started using a Knowledge-Centered approach to Customer Support.

Discover the essential strategies for boosting your knowledge management team's performance.

Learn how to enhance your Zendesk Help Center by enabling PDF download or export of articles.

Optimize your help center with our guide on avoiding common mistakes. and implementing best practices.

Want to improve your self-service? Use these best practices to optimize your help center for search engines.