Nouran Smogluk
10 pro tips to leverage your Zendesk help center effectively
In this post we share insights and best practices to help you build a highly performant help center with Zendesk.
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Nouran Smogluk
- Jan 31
- 8 min
How to implement Knowledge-Centered Service (KCS) in Zendesk
Getting started with Knowledge-Centered Service (KCS) is easy when your support team uses Zendesk. This detailed guide shares everything you
Catherine Heath
- Jan 23
- 7 min
A practical guide to getting started with Knowledge-Centered Service (KCS)
In this post we dive deep into how the KCS methodology works and how to get started using a Knowledge-Centered approach to Customer Support.
Sorin Alupoaie
- Nov 16, 2022
- 7 min
Bringing customer empathy into Knowledge Management. Interview with Karissa Van Baulen @ Hotjar
In this article we discuss Knowledge Management topics with Karissa Van Baulen, Customer Education Lead at Hotjar.
Sorin Alupoaie
- May 19, 2021
- 4 min
How to build a culture of knowledge-sharing
A few months back I had the opportunity to talk with over thirty Support Engineers, most working for established software companies with...
Sorin Alupoaie
- Feb 15, 2021
- 5 min
How to get customers to "see" your SaaS Knowledge Base
You finally have the help center you are proud of. Probably you spent months talking with the product team, reading support tickets,...
Sorin Alupoaie
- Nov 9, 2020
- 7 min
How to build and grow your Help Center with Data Analytics
This post was originally published in CustomerThink A knowledge base is a great way to help customers find the answers they need before...
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