Sorin Alupoaie
How to Display Related Articles in your Zendesk Help Center using Labels
Discover how to enhance user navigation in your Zendesk Help Center using labels.
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Michael Nazari
- Aug 23
- 6 min
Google Analytics vs Help Center Analytics: Why a dedicated analytics tool for a Zendesk help center
Image by storyset on Freepik Can you use a hammer to bang a screw into a wall? Sure. But is it the best tool for the job? Many companies...
Maryna Paryvai
- Jul 26
- 6 min
How to Set Up And Use Google Analytics 4 With Your Zendesk Help Center
Everything you need to know to improve your Zendesk help center using Google Analytics 4
Nouran Smogluk
- Jul 13
- 6 min
A Guide to Supporting Multiple Languages in Your Help Center
From selecting target languages to measuring results, discover how to translate and maintain your help center in multiple languages
Sorin Alupoaie
- Jun 22
- 7 min
7 Examples of Great Customer Help Centers (and Why They're Awesome)
Discover best practices for creating an effective business help center.
Nouran Smogluk
- May 24
- 7 min
8 Ways to Implement Proactive Self-Service in Customer Support
Wow your customers with proactive self-service! Here are seven practical strategies to implement it today.
Nouran Smogluk
- Apr 25
- 9 min
How to Optimize Your Zendesk Help Center for SEO
Want to improve your self-service? Use these best practices to optimize your help center for search engines.
Sorin Alupoaie
- Apr 4
- 7 min
An Expert Guide to Auditing Your Customer Help Center
Running a regular help center audit is often overlooked, but it’s a foundational way to improve your customer experience.
Nouran Smogluk
- Mar 7
- 7 min
How to Improve Your Zendesk Help Center with Analytics
Looking to improve your Zendesk help center? Here are five ways you can use analytics to gain insights into your help center's performance.
Nouran Smogluk
- Feb 7
- 8 min
10 pro tips to leverage your Zendesk help center effectively
In this post we share insights and best practices to help you build a highly performant help center with Zendesk.
Nouran Smogluk
- Jan 31
- 8 min
How to implement Knowledge-Centered Service (KCS) in Zendesk
Getting started with Knowledge-Centered Service (KCS) is easy when your support team uses Zendesk. This detailed guide shares everything you
Catherine Heath
- Jan 23
- 7 min
A practical guide to getting started with Knowledge-Centered Service (KCS)
In this post we dive deep into how the KCS methodology works and how to get started using a Knowledge-Centered approach to Customer Support.
Sorin Alupoaie
- Nov 16, 2022
- 7 min
Bringing customer empathy into Knowledge Management. Interview with Karissa Van Baulen @ Hotjar
In this article we discuss Knowledge Management topics with Karissa Van Baulen, Customer Education Lead at Hotjar.
Sorin Alupoaie
- May 19, 2021
- 4 min
How to build a culture of knowledge-sharing
A few months back I had the opportunity to talk with over thirty Support Engineers, most working for established software companies with...
Sorin Alupoaie
- Feb 15, 2021
- 5 min
How to get customers to "see" your SaaS Knowledge Base
You finally have the help center you are proud of. Probably you spent months talking with the product team, reading support tickets,...
Sorin Alupoaie
- Nov 9, 2020
- 7 min
How to build and grow your Help Center with Data Analytics
This post was originally published in CustomerThink A knowledge base is a great way to help customers find the answers they need before...
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