An Expert Guide to Increasing Your Zendesk Customer Satisfaction (CSAT) Score
Discover 13 actionable strategies to boost your Customer Satisfaction (CSAT) scores in Zendesk.
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Nouran Smogluk
- Jul 13
- 6 min
A Guide to Supporting Multiple Languages in Your Help Center
From selecting target languages to measuring results, discover how to translate and maintain your help center in multiple languages
Sorin Alupoaie
- Jun 22
- 7 min
7 Examples of Great Customer Help Centers (and Why They're Awesome)
Discover best practices for creating an effective business help center.
Jenny Dempsey
- Jun 6
- 8 min
How to reduce backlog tickets
Crush Ticket Backlogs with These Effective Customer Support Strategies
Nouran Smogluk
- May 24
- 7 min
8 Ways to Implement Proactive Self-Service in Customer Support
Wow your customers with proactive self-service! Here are seven practical strategies to implement it today.
Nouran Smogluk
- Apr 25
- 9 min
How to Optimize Your Zendesk Help Center for SEO
Want to improve your self-service? Use these best practices to optimize your help center for search engines.
Nouran Smogluk
- Apr 11
- 7 min
Chatbots and Self-Service: 7 Best Practices for a Great Customer Experience
These 7 tips will teach you the best approach to setting your chatbot up for long-term success.
Nouran Smogluk
- Mar 7
- 7 min
How to Improve Your Zendesk Help Center with Analytics
Looking to improve your Zendesk help center? Here are five ways you can use analytics to gain insights into your help center's performance.
Sorin Alupoaie
- Nov 16, 2022
- 7 min
Bringing customer empathy into Knowledge Management. Interview with Karissa Van Baulen @ Hotjar
In this article we discuss Knowledge Management topics with Karissa Van Baulen, Customer Education Lead at Hotjar.
Nouran Smogluk
- Nov 1, 2022
- 9 min
13 ways to effectively manage high volume in Customer Support
13 techniques you can employ TODAY to help your Customer Support team deal with high ticket volume in busy holiday season.
Sorin Alupoaie
- May 19, 2021
- 4 min
How to build a culture of knowledge-sharing
A few months back I had the opportunity to talk with over thirty Support Engineers, most working for established software companies with...
Sorin Alupoaie
- Apr 8, 2021
- 4 min
How to mine a feature request for better product decisions
No matter how great your product is, there will be gaps between what the customer needs and what the product offers. So if you work in...
Sorin Alupoaie
- Feb 15, 2021
- 5 min
How to get customers to "see" your SaaS Knowledge Base
You finally have the help center you are proud of. Probably you spent months talking with the product team, reading support tickets,...
Sorin Alupoaie
- Nov 9, 2020
- 7 min
How to build and grow your Help Center with Data Analytics
This post was originally published in CustomerThink A knowledge base is a great way to help customers find the answers they need before...
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