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Discover 45 Professional Words for Customer Service in 2025 to enhance communication, build rapport and earn customer trust. Elevate your service now!

Learn to use Zendesk dynamic content, a powerful feature that helps create reusable, localized messaging valid across your entire support system.

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Learn how to make the most of your internal knowledge base, from the process of creating it to best practices and top internal knowledge base examples.

Follow these Zendesk Guide best practices to create a customer-centric knowledge base that truly serves your users.

Discover what empathy in customer service truly means, the types of empathy in customer service, and how to use to provide better support.

Here is everything you need to know about Zendesk knowledge management—from understanding the basics to implementing best practices.

Discover the ultimate guide to Zendesk views, featuring an extensive list of default, custom shared, and personal views with examples.

Discover the 7 essential customer service KPIs for measuring your team's performance. Improve efficiency, customer satisfaction, and...

Learn 13 techniques you can employ TODAY to help your Customer Support team deal with high ticket volume in busy holiday season.

There are many ways you can approach Zendesk guide customization. The most common include adding your company’s colors, branding, and logo.

When we talk about using positive language in customer service and conversations, that’s what we mean: being mindful of our words.

Maximize customer self-service with our expert tips on how to structure a knowledge base and organizing a huge help center.

Your Advanced Guide to Giving Bad News to Customers Without Scaring Them Away (With Templates)

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Discover how to provide exceptional customer service in multiple languages with Zendesk.