Learn how to make the most of your internal knowledge base, from the process of creating it to best practices and top internal knowledge base examples.

Follow these Zendesk Guide best practices to create a customer-centric knowledge base that truly serves your users.

Discover what empathy in customer service truly means, the types of empathy in customer service, and how to use to provide better support.

Here is everything you need to know about Zendesk knowledge management—from understanding the basics to implementing best practices.

Discover the ultimate guide to Zendesk views, featuring an extensive list of default, custom shared, and personal views with examples.

Discover the 7 essential customer service KPIs for measuring your team's performance. Improve efficiency, customer satisfaction, and...

Lern 13 techniques you can employ TODAY to help your Customer Support team deal with high ticket volume in busy holiday season.

There are many ways you can approach Zendesk guide customization. The most common include adding your company’s colors, branding, and logo.

When we talk about using positive language in customer service and conversations, that’s what we mean: being mindful of our words.

Maximize customer self-service with our expert tips on how to structure a knowledge base and organizing a huge help center.

Your Advanced Guide to Giving Bad News to Customers Without Scaring Them Away (With Templates)

“The customer is always right” was never meant to suggest that customers are infallible. In reality, the customer is not always right.

Discover how to provide exceptional customer service in multiple languages with Zendesk.

Let’s examine how to manage cherry-picking in customer service effectively and how this can lead to more streamlined operations.

Master the art of closing the feedback loop. Learn how to implement changes based on customer feedback, analyze insights, etc.

Learn how to seamlessly shift your customer support from email to live chat for improved customer satisfaction and team efficiency.

Wow your customers with proactive self-service! Here are seven practical strategies to implement today.

Learn how to build a KCS-oriented Knowledge Management Team

Improving the flow of information between the teams can turn your support team into a well-informed, extension of your product team.

Optimize customer support with self-service chatbots and portal. Discover 7 expert tips to enhance user experience and streamline support.