Best Practices in Customer Supprt

Closing the Feedback Loop: A Guide to Implementing Customer Feedback

Tim Jordan

Aug 28
8 min

Best Practices

Closing the Feedback Loop: A Guide to Implementing Customer Feedback

Learn how to effectively close the feedback loop by transforming customer feedback into actionable improvements.

How to Analyze Customer Feedback: A Comprehensive Guide

Tim Jordan

Aug 21
8 min

Best Practices

How to Analyze Customer Feedback: A Comprehensive Guide

Get actionable tips on how to turn customer feedback into meaningful improvements.

Building a Knowledge Management Team: A KCS-Focused Approach

Maryna Paryvai

Jun 25
7 min

Knowledge Management

Building a Knowledge Management Team: A KCS-Focused Approach

Learn how to build a KCS-oriented Knowledge Management Team

How to Measure and Improve First Contact Resolution (FCR) in Zendesk

Nouran Smogluk

Jun 19
6 min

Zendesk

How to Measure and Improve First Contact Resolution (FCR) in Zendesk

Learn how to accurately measure and effectively improve First Contact Resolution (FCR) in Zendesk.

How to do 24/7 Customer Support: A Practical Guide

Maryna Paryvai

Jun 5
7 min

Best Practices

How to do 24/7 Customer Support: A Practical Guide

Learn how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI tools.

Incident Management Best Practices for Customer Support

Jake Bartlett

May 29
8 min

Best Practices

Incident Management Best Practices for Customer Support

Learn best practices to master incident management and keep your customers happy.

Strategies for Effective Internal and External Documentation

Anne-Marie Traas

May 8
7 min

Knowledge Management

Strategies for Effective Internal and External Documentation

Discover how to create essential knowledge bases for both customers and employees.

How to Manage Handoffs Between Engineering and Customer Support

Jake Bartlett

May 1
7 min

Best Practices

How to Manage Handoffs Between Engineering and Customer Support

Support + engineering friction? Streamline handoffs for better customer experiences and happier teams

Anne-Marie Traas

Apr 24
6 min

Zendesk

How to escalate tickets in Zendesk

Learn how to set up a Zendesk ticket escalation system for faster resolutions and better customer satisfaction.

8 Ways to Implement Proactive Self-Service in Customer Support

Nouran Smogluk

Apr 17
7 min

Best Practices

8 Ways to Implement Proactive Self-Service in Customer Support

Wow your customers with proactive self-service! Here are seven practical strategies to implement it today.

Expert tips and tools to keep your Customer Support team updated

Steph Lundberg

Apr 17
6 min

Best Practices

Expert tips and tools to keep your Customer Support team updated

Discover expert strategies for maintaining effective communication and information flow within support teams.

Four Templates for Creating Great Knowledge Base Articles

Maryna Paryvai

Apr 17
5 min

Best Practices

Four Templates for Creating Great Knowledge Base Articles

Easy-to-follow templates to make writing new knowledge base articles quick and consistent.

Seven Mistakes to Avoid in your Customer-Facing Help Center

Danielle Lewis

Apr 16
6 min

Best Practices

Seven Mistakes to Avoid in your Customer-Facing Help Center

Optimize your help center with our guide on avoiding common mistakes.

An Expert Guide to Increasing Your Zendesk Customer Satisfaction (CSAT) Score

Tim Jordan

Apr 16
8 min

Best Practices

An Expert Guide to Increasing Your Zendesk Customer Satisfaction (CSAT) Score

Discover 13 actionable strategies to boost your Customer Satisfaction (CSAT) scores in Zendesk.

Incorporating Videos into Your Help Center: An Expert Guide

Chris Broughton

Apr 14
7 min

Knowledge Management

Incorporating Videos into Your Help Center: An Expert Guide

Learn how to create engaging and effective video content to enhance customer support.

7 Examples of Great Customer Help Centers (and Why They're Awesome)

Sorin Alupoaie

Apr 14
7 min

Best Practices

7 Examples of Great Customer Help Centers (and Why They're Awesome)

Discover best practices for creating an effective business help center.

13 ways to effectively manage high volume in Customer Support

Nouran Smogluk

Apr 14
9 min

Best Practices

13 ways to effectively manage high volume in Customer Support

Lern 13 techniques you can employ TODAY to help your Customer Support team deal with high ticket volume in busy holiday season.

Streamlining Feedback: Managing Feature Requests and Bug Reports

Anne-Marie Traas

Apr 12
7 min

Best Practices

Streamlining Feedback: Managing Feature Requests and Bug Reports

Discover expert strategies for handling feature requests and bug reports in Customer Support.

How to forecast your customer support team's capacity (and manage it well)

Steph Lundberg

Apr 12
10 min

Best Practices

How to forecast your customer support team's capacity (and manage it well)

Discover how to effectively measure and manage your support team's capacity to prevent burnout and ensure optimal performance.

Bringing customer empathy into Knowledge Management. Interview with Karissa Van Baulen @ Hotjar

Sorin Alupoaie

Apr 12
7 min

Best Practices

Bringing customer empathy into Knowledge Management. Interview with Karissa Van Baulen @ Hotjar

In this article we discuss Knowledge Management topics with Karissa Van Baulen, Customer Education Lead at Hotjar.

Subscrbe

Start your week with great quality articles on customer support