Sorin Alupoaie
Bringing customer empathy into Knowledge Management. Interview with Karissa Van Baulen @ Hotjar
In this article we discuss Knowledge Management topics with Karissa Van Baulen, Customer Education Lead at Hotjar.
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Nouran Smogluk
- Nov 1, 2022
- 9 min
13 ways to effectively manage high volume in Customer Support
13 techniques you can employ TODAY to help your Customer Support team deal with high ticket volume in busy holiday season.
Sorin Alupoaie
- May 19, 2021
- 4 min
How to build a culture of knowledge-sharing
A few months back I had the opportunity to talk with over thirty Support Engineers, most working for established software companies with...
Sorin Alupoaie
- Apr 8, 2021
- 4 min
How to mine a feature request for better product decisions
No matter how great your product is, there will be gaps between what the customer needs and what the product offers. So if you work in...
Sorin Alupoaie
- Feb 15, 2021
- 5 min
How to get customers to "see" your SaaS Knowledge Base
You finally have the help center you are proud of. Probably you spent months talking with the product team, reading support tickets,...
Sorin Alupoaie
- Nov 9, 2020
- 7 min
How to build and grow your Help Center with Data Analytics
This post was originally published in CustomerThink A knowledge base is a great way to help customers find the answers they need before...
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