Bringing customer empathy into Knowledge Management. Interview with Karissa Van Baulen @ Hotjar
In this article we discuss Knowledge Management topics with Karissa Van Baulen, Customer Education Lead at Hotjar.
Bringing customer empathy into Knowledge Management. Interview with Karissa Van Baulen @ Hotjar
13 ways to effectively manage high volume in Customer Support
How to build a culture of knowledge-sharing
How to mine a feature request for better product decisions
How to get customers to "see" your SaaS Knowledge Base
How to build and grow your Help Center with Data Analytics