Struggling with Zendesk reporting? This guide breaks it down step-by-step so you can track what matters—without the overwhelm.

Avoid common pitfalls when building your external knowledge base. Learn how to structure content, improve UX, boost SEO, and help users find answers fast.

Learn how to build an effective customer service escalation process. Explore escalation types, common challenges, and expert tips to streamline issue resolution and protect customer trust.

Discover 45 Professional Words for Customer Service in 2025 to enhance communication, build rapport and earn customer trust. Elevate your service now!

Learn to use Zendesk dynamic content, a powerful feature that helps create reusable, localized messaging valid across your entire support system.

Discover how AI is transforming customer service operations in 2025. Learn key strategies, tools, and a maturity model to scale your support team and boost customer satisfaction.

Learn how to make the most of your internal knowledge base, from the process of creating it to best practices and top internal knowledge base examples.

Follow these Zendesk Guide best practices to create a customer-centric knowledge base that truly serves your users.

Discover what empathy in customer service truly means, the types of empathy in customer service, and how to use to provide better support.

Here is everything you need to know about Zendesk knowledge management—from understanding the basics to implementing best practices.

Discover the ultimate guide to Zendesk views, featuring an extensive list of default, custom shared, and personal views with examples.

Discover the 7 essential customer service KPIs for measuring your team's performance. Improve efficiency, customer satisfaction, and...

Learn 13 techniques you can employ TODAY to help your Customer Support team deal with high ticket volume in busy holiday season.

There are many ways you can approach Zendesk guide customization. The most common include adding your company’s colors, branding, and logo.

When we talk about using positive language in customer service and conversations, that’s what we mean: being mindful of our words.

Maximize customer self-service with our expert tips on how to structure a knowledge base and organizing a huge help center.

Your Advanced Guide to Giving Bad News to Customers Without Scaring Them Away (With Templates)

“The customer is always right” was never meant to suggest that customers are infallible. In reality, the customer is not always right.

Discover how to provide exceptional customer service in multiple languages with Zendesk.

Let’s examine how to manage cherry-picking in customer service effectively and how this can lead to more streamlined operations.