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Automatically Parse Zendesk Ticket Comments, Extract Data and Autofill Fields

Streamline your support workflows by automating data extraction and field population within Zendesk tickets.

FREE  14-day trial, no credit card required. Only €49/month. 

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UI Swifteq

Approved by Zendesk on Apps Marketplace

Effortless Data Extraction with Custom Parsing Rules

Automatically identify and extract essential information like order numbers, customer names, and product details from ticket comments without manual intervention.

Easily create and modify parsing rules tailored to your specific needs, with no complex regular expressions required.

parsing rule in the zendesk parser app
how the zendesk parser app works

Auto-Populate Ticket Fields

Automatically fill in extracted data into the relevant ticket fields, saving time and reducing the likelihood of errors,

Keep your ticket fields updated in real-time as new information is received, ensuring your team has the most current data.

Seamless Zendesk Integration

Integrates effortlessly with your existing Zendesk triggers and automations, enhancing your existing workflows without disruption.

By automating repetitive tasks, your team can focus on resolving more complex issues, improving overall efficiency and productivity.

workflows in the zendesk parser app

Cut ticket handling times and optimize your team's workflows

Runs in the background and does all the repetitive heavy lifting on your team's behalf.

Eliminates manual tasks and saves you precious resources.

Empowers your team to handle tickets more quickly and efficiently.

No-code setup, go live in 5 minutes

The user-friendly interface enables you to set up automated workflows in just a few minutes.

Seamlessly integrates with Zendesk Triggers, giving you the flexibility to tailor data flows for each specific workflow.

Ticket Parser Autofill is included in the Merge Duplicate Tickets subscription!

Enable the Ticket Parser automation on your Zendesk account, and watch your support process transform

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How Zendesk Ticket Parser works?

Install the app and register for a Swifteq account

Authorize the app to securily access your Zendesk account via the API. For more information see How we handle Data in our Zendesk Apps.

NO employee or customer data will be stored on Swifteq servers

Create and configure your parse & autofill workflows to extract data from ticket comments and auto-populate ticket fields. A user-friendly interface will guide you through

Integrates seamlessly with 

zendesk support logo

The automation app that streamlines data extraction and entry, empowering your support team to focus on delivering exceptional customer support

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