Effortless Data Extraction with Custom Parsing Rules
Automatically identify and extract essential information like order numbers, customer names, and product details from ticket comments without manual intervention.
Easily create and modify parsing rules tailored to your specific needs, with no complex regular expressions required.
Auto-Populate Ticket Fields
Automatically fill in extracted data into the relevant ticket fields, saving time and reducing the likelihood of errors,
Keep your ticket fields updated in real-time as new information is received, ensuring your team has the most current data.
Seamless Zendesk Integration
Integrates effortlessly with your existing Zendesk triggers and automations, enhancing your existing workflows without disruption.
By automating repetitive tasks, your team can focus on resolving more complex issues, improving overall efficiency and productivity.
Cut ticket handling times and optimize your team's workflows
Runs in the background and does all the repetitive heavy lifting on your team's behalf.
Eliminates manual tasks and saves you precious resources.
Empowers your team to handle tickets more quickly and efficiently.
No-code setup, go live in 5 minutes
The user-friendly interface enables you to set up automated workflows in just a few minutes.
Seamlessly integrates with Zendesk Triggers, giving you the flexibility to tailor data flows for each specific workflow.
Enable the Ticket Parser automation on your Zendesk account, and watch your support process transform
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How Zendesk Ticket Parser works?
Install the app and register for a Swifteq account
Authorize the app to securily access your Zendesk account via the API. For more information see How we handle Data in our Zendesk Apps.
NO employee or customer data will be stored on Swifteq servers
Create and configure your parse & autofill workflows to extract data from ticket comments and auto-populate ticket fields. A user-friendly interface will guide you through