Nouran Smogluk
A Support Leader’s Deep Dive into Zendesk AI Agents
Learn how to leverage AI agents to improve response times, enhance customer satisfaction, and scale your support.
top of page
Jake Bartlett
- Jul 31
- 6 min
How to use Zendesk to manage incidents like a pro
Learn how to leverage Zendesk's native features, integrations, and automation to effectively manage incidents.
Maryna Paryvai
- Jul 24
- 8 min
Your Step-by-Step Guide to Redesigning Your Zendesk Help Center
Transform your Zendesk Help Center with this step-by-step redesign guide.
Craig Stoss
- Jul 17
- 5 min
Automating your Zendesk Workflows with Triggers and Webhooks
Learn how to use Zendesk triggers and webhooks to save time, reduce errors, and improve efficiency.
Maryna Paryvai
- Jul 10
- 7 min
Zendesk's Generative Search: Everything You Need to Know
Best practices for implementing Generative Search in your Zendesk help center.
Nouran Smogluk
- Jun 19
- 6 min
How to Measure and Improve First Contact Resolution (FCR) in Zendesk
Learn how to accurately measure and effectively improve First Contact Resolution (FCR) in Zendesk.
Nouran Smogluk
- Jun 12
- 7 min
Zendesk Advanced AI: Best Practices to Improve Your Customer Support
Best practices to maximize Zendesk Advanced AI for efficient, innovative customer support.
Anne-Marie Traas
- May 15
- 7 min
Expert tips for creating chatbots with Zendesk
Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.
Anne-Marie Traas
- Apr 24
- 6 min
How to escalate tickets in Zendesk
Learn how to set up a Zendesk ticket escalation system for faster resolutions and better customer satisfaction.
Nouran Smogluk
- Apr 17
- 8 min
10 pro tips to leverage your Zendesk help center effectively
Insights and best practices to help you build a highly performant help center with Zendesk.
Davida Fernandez
- Apr 16
- 6 min
Delivering Exceptional Multilingual Customer Support with Zendesk
Discover how to provide exceptional customer service in multiple languages with Zendesk.
Tim Jordan
- Apr 16
- 8 min
An Expert Guide to Increasing Your Zendesk Customer Satisfaction (CSAT) Score
Discover 13 actionable strategies to boost your Customer Satisfaction (CSAT) scores in Zendesk.
Sorin Alupoaie
- Apr 11
- 5 min
How to Enable PDF Export for your Zendesk Help Center Articles
Learn how to enhance your Zendesk Help Center by enabling PDF download or export of articles.
Nouran Smogluk
- Mar 20
- 8 min
Best Practices for Implementing Zendesk Triggers That Work
Optimize your Zendesk workflow with our comprehensive guide on implementing Zendesk triggers effectively.
Maryna Paryvai
- Mar 13
- 9 min
The Ultimate List of Zendesk Views (With Real-Life Examples)
Discover the ultimate guide to Zendesk views, featuring an extensive list of default, custom shared, and personal views with examples.
Jake Bartlett
- Mar 6
- 6 min
10 Zendesk apps that every support team needs in 2024
Discover the top 10 Zendesk apps for support teams in 2024, enhancing efficiency and productivity across customer service platforms.
Sorin Alupoaie
- Jan 24
- 3 min
How to Remove Attachments from Zendesk Tickets: Automatically or in Bulk
Discover how to efficiently manage Zendesk storage and enhance security by removing attachments from support tickets.
Sorin Alupoaie
- Oct 19, 2023
- 10 min
The 7 Best Zendesk ChatGPT Integrations to Boost Customer Support
Explore the top 7 Zendesk ChatGPT integration apps to enhance your customer support.
Thomas Hils
- Sep 5, 2023
- 6 min
The Top CX Use Cases for AI in Zendesk 2024
Explore the transformative potential of AI in enhancing customer experience (CX) in 2024.
Sorin Alupoaie
- Aug 31, 2023
- 3 min
How to Display Related Articles in your Zendesk Help Center using Labels
Discover how to enhance user navigation in your Zendesk Help Center using labels.
Subscrbe
bottom of page