Follow these Zendesk Guide best practices to create a customer-centric knowledge base that truly serves your users.

Here is everything you need to know about Zendesk knowledge management—from understanding the basics to implementing best practices.

Learn how Zendesk omnichannel routing works, its key benefits, and best practices for setting it up in your Zendesk instance.

Explore Zendesk Intelligent Triage feature, learn how it works, how to use it to reduce time response and improve overall support operations

February 2025 Round-Up is listing Swifteq's product updates for the month, like translation breakdown by language, auto sync on login, etc.

Find out how to profit on Zendesk generative AI products for a range of use cases. These include summaries, searches, and bots.

Discover the ultimate guide to Zendesk views, featuring an extensive list of default, custom shared, and personal views with examples.

Having a well-structured and optimized help center is a great asset. Here are 15 successful Zendesk help center examples to get inspired.

In the context of help center articles, broken links in Zendesk or any other platform can significantly undermine the user experience.

Discover how to master Zendesk Guide multi language features in seven easy steps! Enhance your support and expand your reach globally now!

Explore Zendesk Guide's capabilities and limitations, see how you can enhance them with Swifteq, and review Zendesk Guide alternatives.

There are many ways you can approach Zendesk guide customization. The most common include adding your company’s colors, branding, and logo.

In this article, we cover everything you need to know about Zendesk ticket priority, including how to set it up, best practices, and tips.

Discover how to efficiently manage Zendesk storage and enhance security by removing attachments from support tickets.

Discover the top 10 Zendesk apps for support teams in 2024, enhancing efficiency and productivity across customer service platforms.

Discover how to provide exceptional customer service in multiple languages with Zendesk.

Most modern help desk platforms, including Zendesk, offer translation tools – whether through built-in features or third-party apps.

Learn the pro tips and best practices to maximize the use of Zendesk Advanced AI for efficient, innovative, and customer-centric support.

Learn how to leverage AI agents to improve response times, enhance customer satisfaction, and scale your support.

Why you should consider downloading a Zendesk Chrome Extension as well as eight super Zendesk Chrome extensions to boost your productivity i