Most modern help desk platforms, including Zendesk, offer translation tools – whether through built-in features or third-party apps.

Image alt text is a critical element for improving accessibility and enhancing user experience in your help center. 

Delivering exceptional customer support is a team effort that requires collaboration between support teams, customers, engineers, and...

Managing one help center can be daunting. But what happens when you have multiple help centers with different brands to manage all at once? 

Master Zendesk ticket fields with these 5 best practices. Reduce resolution times and automate tasks.

If you spend your days working inside any help desk, you know that search functionality is a critical (but often overlooked) piece of the...

Learn how skills-based routing can automate ticket assignment, reduce wait times, and improve customer satisfaction.

Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.

Boost your customer support team's efficiency with copilot tools like Zendesk Agent Copilot and alternatives.

Learn how to leverage AI agents to improve response times, enhance customer satisfaction, and scale your support.

Learn how to leverage Zendesk's native features, integrations, and automation to effectively manage incidents.

Transform your Zendesk Help Center with this step-by-step redesign guide.

Learn how to use Zendesk triggers and webhooks to save time, reduce errors, and improve efficiency.

Best practices for implementing Generative Search in your Zendesk help center.

Learn how to accurately measure and effectively improve First Contact Resolution (FCR) in Zendesk.

Best practices to maximize Zendesk Advanced AI for efficient, innovative customer support.

Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.

Learn how to set up a Zendesk ticket escalation system for faster resolutions and better customer satisfaction.

Insights and best practices to help you build a highly performant help center with Zendesk.

Discover how to provide exceptional customer service in multiple languages with Zendesk.