Nouran Smogluk
The Ultimate Guide to ChatGPT Prompts for Customer Support Teams (with 70+ examples)
Discover how ChatGPT can help optimize your support team’s processes with our comprehensive guide on how to write great ChatGPT prompts
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Nouran Smogluk
- Apr 11
- 7 min
Chatbots and Self-Service: 7 Best Practices for a Great Customer Experience
These 7 tips will teach you the best approach to setting your chatbot up for long-term success.
Sorin Alupoaie
- Jan 21, 2021
- 6 min
Off the shelf support automation with GPT-3
Helping the customer help himself is undoubtfully one of the most important things you can do in Customer Support. For this you need two...
Sorin Alupoaie
- Dec 10, 2020
- 4 min
Auto-crafting a message reply, and other GPT3 use cases
In this issue, I continue my exploration of GPT3 with a deep dive into some interesting use cases of this technology in Customer Service....
Sorin Alupoaie
- Nov 17, 2020
- 5 min
The tale of a sarcastic bot, and other GPT-3 stories
This post was originally published in CustomerThink Something huge happened in the AI space this summer. A major breakthrough in the way...
Sorin Alupoaie
- May 28, 2020
- 8 min
Demystifying AI automation for customer support
The way to understand how AI automation (i.e. bot, virtual assistant) works in customer support is to look at how humans are responding.
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