5 Big Knowledge Management Challenges (and How AI Can Help Solve Them)
Unlock the secrets to overcoming knowledge management challenges with AI.
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Steph Lundberg
- Nov 29
- 7 min
46 ChatGPT prompts to help you write better Customer Support documentation
Discover how ChatGPT can transform your help center's efficiency with 46 prompts to help you write better documentation.
Sorin Alupoaie
- Oct 19
- 10 min
The 7 Best Zendesk ChatGPT Integrations to Boost Customer Support
Explore the top 7 Zendesk ChatGPT integration apps to enhance your customer support.
Thomas Hils
- Sep 5
- 6 min
The Top CX Use Cases for AI in Zendesk 2023
Explore the transformative potential of AI in enhancing customer experience (CX) in 2023.
Nouran Smogluk
- May 1
- 14 min
The Ultimate Guide to ChatGPT Prompts for Customer Support Teams (with 70+ examples)
Discover how ChatGPT can help optimize your support team’s processes with our comprehensive guide on how to write great ChatGPT prompts
Nouran Smogluk
- Apr 11
- 7 min
Chatbots and Self-Service: 7 Best Practices for a Great Customer Experience
These 7 tips will teach you the best approach to setting your chatbot up for long-term success.
Sorin Alupoaie
- Jan 21, 2021
- 6 min
Off the shelf support automation with GPT-3
Helping the customer help himself is undoubtfully one of the most important things you can do in Customer Support. For this you need two...
Sorin Alupoaie
- Dec 10, 2020
- 4 min
Auto-crafting a message reply, and other GPT3 use cases
In this issue, I continue my exploration of GPT3 with a deep dive into some interesting use cases of this technology in Customer Service....
Sorin Alupoaie
- Nov 17, 2020
- 5 min
The tale of a sarcastic bot, and other GPT-3 stories
This post was originally published in CustomerThink Something huge happened in the AI space this summer. A major breakthrough in the way...
Sorin Alupoaie
- May 28, 2020
- 8 min
Demystifying AI automation for customer support
The way to understand how AI automation (i.e. bot, virtual assistant) works in customer support is to look at how humans are responding.
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