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Nouran Smogluk
Jan 38 min read
Zendesk Advanced AI Tutorial: Best Practices to Improve Customer Support
Learn the pro tips and best practices to maximize the use of Zendesk Advanced AI for efficient, innovative, and customer-centric support.


Eryn Chesney
Nov 20, 20246 min read
AI Live Chat: How to Minimize Customer Effort with Your Chatbot
Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity.


Anne-Marie Traas
Oct 10, 20247 min read
Top Expert Tips to Setup a Zendesk Chatbot Quickly and Easily
Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.

Nouran Smogluk
Sep 11, 20247 min read
Zendesk's Agent AI Copilot vs. 3 Other Tools: What Works Best?
Boost your customer support team's efficiency with copilot tools like Zendesk Agent Copilot and alternatives.


Steph Lundberg
Sep 10, 20247 min read
How to Use ChatGPT for Customer Service - Most Common Scenarios
We tested ChatGPT for most common customer support scenarios – it has potential as a drafting and training tool but needs human oversight.


Nouran Smogluk
Sep 4, 20246 min read
How to Improve Your AI Chatbot with Customer Feedback
Learn to collect and action feedback for your AI chatbot, improve customer service, and boost knowledge management.


Nouran Smogluk
Aug 7, 20247 min read
A Support Leader’s Deep Dive into Zendesk AI Agents
Learn how to leverage AI agents to improve response times, enhance customer satisfaction, and scale your support.


Maryna Paryvai
Jul 3, 20247 min read
Writing and Organizing Help Center Content for Generative AI
Optimize your help center for GenAI chatbots to provide accurate, helpful answers.


Thomas Hils
Apr 16, 20249 min read
How to measure and track the impact of AI on your Support Team
Learn how to effectively measure the impact of AI on customer service through key metrics.


Nouran Smogluk
Apr 11, 20248 min read
Chatbots and Self-Service: 7 Best Practices for a Great Customer Experience
These 7 tips will teach you the best approach to setting your chatbot up for long-term success.


Tim Jordan
Dec 6, 20238 min read
5 Big Knowledge Management Challenges (and How AI Can Help Solve Them)
Unlock the secrets to overcoming knowledge management challenges with AI.


Steph Lundberg
Nov 29, 20237 min read
46 ChatGPT prompts to help you write better Customer Support documentation
Discover how ChatGPT can transform your help center's efficiency with 46 prompts to help you write better documentation.


Sorin Alupoaie
Oct 19, 202310 min read
The 7 Best Zendesk ChatGPT Integrations to Boost Customer Support
Explore the top 7 Zendesk ChatGPT integration apps to enhance your customer support.


Thomas Hils
Sep 5, 20236 min read
The Top CX Use Cases for AI in Zendesk 2024
Explore the transformative potential of AI in enhancing customer experience (CX) in 2024.


Nouran Smogluk
May 1, 202315 min read
The Ultimate Guide to ChatGPT Prompts for Customer Support Teams (with 70+ examples)
Discover how ChatGPT can help optimize your support team’s processes with our comprehensive guide on how to write great ChatGPT prompts


Sorin Alupoaie
May 28, 20209 min read
Demystifying AI automation for customer support
The way to understand how AI automation (i.e. bot, virtual assistant) works in customer support is to look at how humans are responding.
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