Explore the transformative potential of AI in enhancing customer experience (CX) in 2024.

Learn how skills-based routing can automate ticket assignment, reduce wait times, and improve customer satisfaction.

Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.

Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.

Designed by Freepik A great help center is a powerful driver of customer loyalty and a boost for customer satisfaction ratings. When...

Getting started with Knowledge-Centered Service (KCS) is easy when your support team uses Zendesk. This detailed guide shares everything you

Optimize your help center for GenAI chatbots to provide accurate, helpful answers.

Improve customer service with all-hands support. Discover the pros and how to implement it.

Zendesk triggers and automations can have a huge impact on your support team’s efficiency. Use these best practices to make the most of them

In this post we dive deep into how the KCS methodology works and how to get started using a Knowledge-Centered approach to Customer Support.

Discover 13 actionable strategies to boost your Customer Satisfaction (CSAT) scores in Zendesk.

Discover how to effectively measure and manage your support team's capacity to prevent burnout and excess and ensure optimal performance.

Learn how to effectively measure and assess your ticket backlog to keep it under control and provide exceptional customer service.

Explore the top 7 Zendesk ChatGPT integration apps to enhance your customer support.

Zendesk macros can supercharge your customer support team’s efficiency when used correctly. Learn the five best practices for mastering them

Learn how to effectively measure the impact of AI on customer service through key metrics.

Boost your customer support team's efficiency with copilot tools like Zendesk Agent Copilot and alternatives.

Dive deep into the best practices for creating and optimizing visuals to enhance comprehension, engagement, and accessibility.

We tested ChatGPT for most common customer support scenarios – it has potential as a drafting and training tool but needs human oversight.

Learn best practices to master incident management and keep your customers happy.