Dive deep into the best practices for creating and optimizing visuals to enhance comprehension, engagement, and accessibility.

We tested ChatGPT for most common customer support scenarios – it has potential as a drafting and training tool but needs human oversight.

Learn best practices to master incident management and keep your customers happy.

Discover the essential strategies for boosting your knowledge management team's performance.

Find out why should you automate your customer service, what are the benefits of customer support automation and how to do it properly.

Discover how ChatGPT can help optimize your support team’s processes with our comprehensive guide on how to write great ChatGPT prompts

Learn how to enhance your Zendesk Help Center by enabling PDF download or export of articles.

Everything you need to know to improve your Zendesk help center using Google Analytics 4

Optimize your help center with our guide on avoiding common mistakes. and implementing best practices.

Want to improve your self-service? Use these best practices to optimize your help center for search engines.

Discover why Google Analytics isn't the best fit for help center insights. Learn about its limitations and why a dedicated tool is better.

Get actionable tips on how to turn customer feedback into meaningful improvements.

Learn how to create engaging and effective video content to enhance customer support.

Discover how to create essential knowledge bases for both customers and employees.

From selecting target languages to measuring results, discover how to translate and maintain your help center in multiple languages

Looking to improve your Zendesk help center? Here are five ways you can use analytics to gain insights into your help center's performance.

In this interview we discuss Knowledge Management tips and topics with Karissa Van Baulen, Customer Education Lead at Hotjar. Read further!

Learn how to use Zendesk triggers and webhooks to save time, reduce errors, and improve efficiency.

Crush Ticket Backlogs with These Effective Customer Support Strategies

Discover how to enhance user navigation in your Zendesk Help Center using labels.