How to Manage and Translate Dynamic Content in Bulk in Zendesk
- Sorin Alupoaie
- 3 days ago
- 2 min read
If you support customers in multiple languages using Zendesk, you’ve likely used Dynamic Content - reusable text snippets (like greetings, instructions, or buttons) that show the correct version based on a user’s language.
However, managing this content manually across languages can be time-consuming and expensive.
That’s where Swifteq’s Help Center Translate comes in — allowing you to translate all your dynamic content in bulk using AI, directly from the app.
Translate Dynamic Content in Bulk with AI
Here’s how it works:
Step 1: Connect Help Center Translate to Zendesk
Open the Help Center Translate app (from Swifteq).
Click “Reauthorize with Zendesk.”
Grant permission to allow the app to read and write dynamic content.
The app will sync your existing dynamic content. This may take a few moments.
Step 2: View and Manage Dynamic Content
Once synced, all your dynamic content appears in a clean, editable table.
Click on any row to expand the content and see which languages it has already been translated into.
Click “Edit” to update any specific content manually — for example, adding steps or clarifying instructions.
Step 3: Translate with AI (Single or Bulk)
From the table view, select the items you want to translate.
Click the “Translate” button.
Choose your target language(s) from the dropdown list.
Click “Translate.”
The system will use AI to instantly translate your English content into the selected languages — no human translator required.
Step 4: Bulk Translate at Scale
You can also click “Select All” to translate dozens or even thousands of items at once.
After the AI finishes processing, translations will appear in the table. You can check each one individually.
Step 5: Subscription Info
If you’re already a Help Center Translate subscriber, this feature is included in your monthly plan.
If not, you can sign up directly inside the app for a monthly or annual plan.
You can access this feature anytime by switching to “Help Center Translate” from the Swifteq app menu.
Why This Matters
Translating dynamic content manually is slow and costly.
With Swifteq’s Help Center Translate, you can localize your entire Zendesk experience in minutes — at scale, with AI, and without relying on expensive translation services.
Book a free demo now to see how Swifteq can help your support team manage the knowledge base content more efficiently and deliver top notch support for your customers.
Written by Sorin Alupoaie
Sorin Alupoaie is the founder of Swifteq, an experienced software technologist and entrepreneur, he loves shipping products that solve painful customer problems. Sorin strongly believes that any Customer Service interaction represents a huge opportunity for a business to listen and improve how they deliver value to customers.