Nouran Smogluk
Chatbots and Self-Service: 7 Best Practices for a Great Customer Experience
These 7 tips will teach you the best approach to setting your chatbot up for long-term success.
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Sorin Alupoaie
- Apr 4
- 7 min
An Expert Guide to Auditing Your Customer Help Center
Running a regular help center audit is often overlooked, but it’s a foundational way to improve your customer experience.
Anne-Marie Traas
- Mar 21
- 9 min
Best practices for creating and using Zendesk triggers and automations
Zendesk triggers and automations can have a huge impact on your support team’s efficiency. Use these best practices to make the most of them
Nouran Smogluk
- Mar 7
- 7 min
How to Improve Your Zendesk Help Center with Analytics
Looking to improve your Zendesk help center? Here are five ways you can use analytics to gain insights into your help center's performance.
Jenny Dempsey
- Feb 28
- 6 min
Keep Your Zendesk Help Center on Point: Keeping Knowledge Up-to-Date with Ever-Changing Products
This article provides strategies for keeping your Zendesk help center updated with the latest information about your products or services.
Nouran Smogluk
- Feb 21
- 7 min
Best practices for building and using Zendesk macros
Zendesk macros can supercharge your customer support team’s efficiency when used correctly. Learn the five best practices for mastering them
Nouran Smogluk
- Feb 7
- 8 min
10 pro tips to leverage your Zendesk help center effectively
In this post we share insights and best practices to help you build a highly performant help center with Zendesk.
Nouran Smogluk
- Jan 31
- 8 min
How to implement Knowledge-Centered Service (KCS) in Zendesk
Getting started with Knowledge-Centered Service (KCS) is easy when your support team uses Zendesk. This detailed guide shares everything you
Catherine Heath
- Jan 23
- 7 min
A practical guide to getting started with Knowledge-Centered Service (KCS)
In this post we dive deep into how the KCS methodology works and how to get started using a Knowledge-Centered approach to Customer Support.
Craig Stoss
- Dec 21, 2022
- 8 min
Setting up your Zendesk platform to do more with less
We explore some powerful features that will help you set up your Zendesk platform to do more with less.
Sorin Alupoaie
- Dec 14, 2022
- 5 min
8 Zendesk Chrome Extensions to Boost your Productivity in 2023
Why you should consider downloading a Zendesk Chrome Extension as well as eight super Zendesk Chrome extensions to boost your productivity i
Sorin Alupoaie
- Dec 9, 2022
- 4 min
How to optimize your Zendesk workflows to handle high ticket volumes
What Zendesk optimizations you can do to help your team handling a large volume of tickets whenever the next busy season rolls around.
Sorin Alupoaie
- Dec 2, 2022
- 4 min
How to build a successful customer support knowledge base: 6 tips
Tips to help you build a knowledge base that does a great job at helping customers.
Nouran Smogluk
- Nov 30, 2022
- 7 min
How to build a business case to increase the investment in your knowledge base
In this article, we present four ways investing in a knowledge base will positively impact a business.
Sorin Alupoaie
- Nov 23, 2022
- 7 min
Using a prioritization framework for help center content. Interview with Sarah Miller @ Oyster HR
In this interview Sarah Miller, Sr. Knowledge Manager at Oyster HR, shares her experience on which factors to prioritize articles, and more.
Sorin Alupoaie
- Nov 16, 2022
- 7 min
Bringing customer empathy into Knowledge Management. Interview with Karissa Van Baulen @ Hotjar
In this article we discuss Knowledge Management topics with Karissa Van Baulen, Customer Education Lead at Hotjar.
Sorin Alupoaie
- Nov 3, 2022
- 5 min
How and Why To Automate Your Customer Support (Saving Time And Resources!)
In this article, we're going to be looking at the benefits of customer support automation.
Sorin Alupoaie
- Nov 2, 2022
- 6 min
5 Best Zendesk Help Center Themes to consider in 2023
If you're looking for a way to update your Zendesk help center, it can be hard to know where to start. There are so many different themes...
Nouran Smogluk
- Nov 1, 2022
- 9 min
13 ways to effectively manage high volume in Customer Support
13 techniques you can employ TODAY to help your Customer Support team deal with high ticket volume in busy holiday season.
Sorin Alupoaie
- Oct 28, 2022
- 4 min
Optimizing How You Handle Zendesk Tickets: A Primer
Learn how to optimize your Zendesk ticket management, and make your customer service much more efficient and streamlined.
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