top of page


February 2025 Round-Up - Swifteq Product Updates
February 2025 Round-Up is listing Swifteq's product updates for the month, like translation breakdown by language, auto sync on login, etc.
Sorin Alupoaie
Mar 104 min read


Zendesk Generative AI - Top Five Use Cases
Find out how to profit on Zendesk generative AI products for a range of use cases. These include summaries, searches, and bots.

Catherine Heath
Mar 47 min read


The Ultimate List of Zendesk Views (With Real-Life Examples)
Discover the ultimate guide to Zendesk views, featuring an extensive list of default, custom shared, and personal views with examples.

Maryna Paryvai
Feb 2810 min read


Top 15 Zendesk Help Center Examples to Inspire You in 2025
Having a well-structured and optimized help center is a great asset. Here are 15 successful Zendesk help center examples to get inspired.

Eryn Chesney
Feb 259 min read


7 Critical Customer Service KPIs for Measuring Your Team's Performance
Discover the 7 essential customer service KPIs for measuring your team's performance. Improve efficiency, customer satisfaction, and...

Tim Jordan
Feb 247 min read


How to Find and Fix Broken Links in Zendesk?
In the context of help center articles, broken links in Zendesk or any other platform can significantly undermine the user experience.
Sorin Alupoaie
Feb 204 min read


Unlock Zendesk Guide’s Multi-Language Features in Seven Easy Steps
Discover how to master Zendesk Guide multi language features in seven easy steps! Enhance your support and expand your reach globally now!

Anne-Marie Traas
Feb 189 min read


Top Five Zendesk Guide Alternatives in 2025 to Uplevel Your Help Center
Explore Zendesk Guide's capabilities and limitations, see how you can enhance them with Swifteq, and review Zendesk Guide alternatives.

Neal Travis
Feb 1110 min read


13 Ways to Effectively Manage High Volume Customer Service
Learn 13 techniques you can employ TODAY to help your Customer Support team deal with high ticket volume in busy holiday season.

Nouran Smogluk
Feb 412 min read


Zendesk Guide Customization Tutorial: Make the Most of Your Tool
There are many ways you can approach Zendesk guide customization. The most common include adding your company’s colors, branding, and logo.

Mark Sherwood
Feb 46 min read


Positive Language Customer Service - Why Positivity Goes a Long Way
When we talk about using positive language in customer service and conversations, that’s what we mean: being mindful of our words.
Steph Lundberg
Jan 2810 min read


5 Pro Tips on How to Handle Zendesk Ticket Priorities
In this article, we cover everything you need to know about Zendesk ticket priority, including how to set it up, best practices, and tips.

Neal Travis
Jan 286 min read


How to Structure a Knowledge Base? Expert Tips on Organizing a Huge KB
Maximize customer self-service with our expert tips on how to structure a knowledge base and organizing a huge help center.

Maryna Paryvai
Jan 248 min read


How to Remove Attachments from Zendesk Tickets Automatically
Discover how to efficiently manage Zendesk storage and enhance security by removing attachments from support tickets.
Sorin Alupoaie
Jan 233 min read


10 Best Zendesk Apps That Every Support Team Needs in 2025
Discover the top 10 Zendesk apps for support teams in 2024, enhancing efficiency and productivity across customer service platforms.

Jake Bartlett
Jan 239 min read


How to Deliver Bad News to a Client Like a Pro (with Templates)
Your Advanced Guide to Giving Bad News to Customers Without Scaring Them Away (With Templates)

Maryna Paryvai
Jan 2111 min read


Why the Customer Is Not Always Right? A Clarifying Debate
“The customer is always right” was never meant to suggest that customers are infallible. In reality, the customer is not always right.

Anne-Marie Traas
Jan 218 min read


Delivering Exceptional Multilingual Customer Support with Zendesk
Discover how to provide exceptional customer service in multiple languages with Zendesk.

Davida Fernandez
Jan 167 min read


How to Stop Cherry-picking in Customer Service and Zendesk
Let’s examine how to manage cherry-picking in customer service effectively and how this can lead to more streamlined operations.

Mark Sherwood
Jan 157 min read


Closing the Feedback Loop: A Guide to Implementing Customer Feedback
Master the art of closing the feedback loop. Learn how to implement changes based on customer feedback, analyze insights, etc.

Tim Jordan
Jan 138 min read
Subscrbe
bottom of page