Chatbots and Self-Service: 7 Best Practices for a Great Customer Experience
These 7 tips will teach you the best approach to setting your chatbot up for long-term success.
Chatbots and Self-Service: 7 Best Practices for a Great Customer Experience
An Expert Guide to Auditing Your Customer Help Center
Best practices for creating and using Zendesk triggers and automations
How to Improve Your Zendesk Help Center with Analytics
Keep Your Zendesk Help Center on Point: Keeping Knowledge Up-to-Date with Ever-Changing Products
Best practices for building and using Zendesk macros
10 pro tips to leverage your Zendesk help center effectively
How to implement Knowledge-Centered Service (KCS) in Zendesk
A practical guide to getting started with Knowledge-Centered Service (KCS)
Setting up your Zendesk platform to do more with less
8 Zendesk Chrome Extensions to Boost your Productivity in 2023
How to optimize your Zendesk workflows to handle high ticket volumes
How to build a successful customer support knowledge base: 6 tips
How to build a business case to increase the investment in your knowledge base
Using a prioritization framework for help center content. Interview with Sarah Miller @ Oyster HR
Bringing customer empathy into Knowledge Management. Interview with Karissa Van Baulen @ Hotjar
How and Why To Automate Your Customer Support (Saving Time And Resources!)
5 Best Zendesk Help Center Themes to consider in 2023
13 ways to effectively manage high volume in Customer Support
Optimizing How You Handle Zendesk Tickets: A Primer