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Anne-Marie Traas
May 8, 20247 min read
Strategies for Effective Internal and External Documentation
Discover how to create essential knowledge bases for both customers and employees.


Jake Bartlett
May 1, 20247 min read
How to Manage Handoffs Between Engineering and Customer Support
Support + engineering friction? Streamline handoffs for better customer experiences and happier teams


Anne-Marie Traas
Apr 24, 20247 min read
How to escalate tickets in Zendesk
Learn how to set up a Zendesk ticket escalation system for faster resolutions and better customer satisfaction.


Nouran Smogluk
Apr 17, 20248 min read
10 pro tips to leverage your Zendesk help center effectively
Insights and best practices to help you build a highly performant help center with Zendesk.


Nouran Smogluk
Apr 17, 20247 min read
8 Ways to Implement Proactive Self-Service in Customer Support
Wow your customers with proactive self-service! Here are seven practical strategies to implement it today.


Maryna Paryvai
Apr 17, 20245 min read
Four Templates for Creating Great Knowledge Base Articles
Easy-to-follow templates to make writing new knowledge base articles quick and consistent.


Steph Lundberg
Apr 16, 20246 min read
Expert tips and tools to keep your Customer Support team updated
It's highly important to update the customer support team as soon as you release new products or features. Here is why and how to do it.


Davida Fernandez
Apr 16, 20246 min read
Delivering Exceptional Multilingual Customer Support with Zendesk
Discover how to provide exceptional customer service in multiple languages with Zendesk.


Danielle Lewis
Apr 16, 20246 min read
Seven Mistakes to Avoid in your Customer-Facing Help Center
Optimize your help center with our guide on avoiding common mistakes.


Tim Jordan
Apr 16, 20248 min read
An Expert Guide to Increasing Your Zendesk Customer Satisfaction (CSAT) Score
Discover 13 actionable strategies to boost your Customer Satisfaction (CSAT) scores in Zendesk.


Thomas Hils
Apr 16, 20249 min read
How to measure and track the impact of AI on your Support Team
Learn how to effectively measure the impact of AI on customer service through key metrics.


Sorin Alupoaie
Apr 16, 20247 min read
How and Why To Automate Your Customer Support
In this article, we're going to be looking at the benefits of customer support automation.


Chris Broughton
Apr 14, 20247 min read
Incorporating Videos into Your Help Center: An Expert Guide
Learn how to create engaging and effective video content to enhance customer support.

Sorin Alupoaie
Apr 14, 20247 min read
7 Examples of Great Customer Help Centers (and Why They're Awesome)
Discover best practices for creating an effective business help center.


Nouran Smogluk
Apr 14, 202412 min read
13 ways to effectively manage high volume in Customer Support
Lern 13 techniques you can employ TODAY to help your Customer Support team deal with high ticket volume in busy holiday season.


Anne-Marie Traas
Apr 12, 20247 min read
Streamlining Feedback: Managing Feature Requests and Bug Reports
Discover expert strategies for handling feature requests and bug reports in Customer Support.


Sorin Alupoaie
Apr 11, 20245 min read
How to Enable PDF Export for your Zendesk Help Center Articles
Learn how to enhance your Zendesk Help Center by enabling PDF download or export of articles.


Nouran Smogluk
Apr 11, 20248 min read
Chatbots and Self-Service: 7 Best Practices for a Great Customer Experience
These 7 tips will teach you the best approach to setting your chatbot up for long-term success.

Maryna Paryvai
Apr 10, 20247 min read
How to Do All-Hands Support Right (With Tips and Best Practices)
Improve customer service with all-hands support. Discover the pros and how to implement it.


Nouran Smogluk
Apr 4, 20246 min read
Best Practices For Creating Visuals in Your Help Documentation
Dive deep into the best practices for creating and optimizing visuals to enhance comprehension, engagement, and accessibility.
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