Learn the pro tips and best practices to maximize the use of Zendesk Advanced AI for efficient, innovative, and customer-centric support.

Learn how to leverage AI agents to improve response times, enhance customer satisfaction, and scale your support.

Why you should consider downloading a Zendesk Chrome Extension as well as eight super Zendesk Chrome extensions to boost your productivity i

Image alt text is a critical element for improving accessibility and enhancing user experience in your help center. 

Learn how to seamlessly shift your customer support from email to live chat for improved customer satisfaction and team efficiency.

We explore some powerful features that will help you set up your Zendesk platform to do more with less and improve efficiency.

Wow your customers with proactive self-service! Here are seven practical strategies to implement today.

Learn how to build a KCS-oriented Knowledge Management Team

Improving the flow of information between the teams can turn your support team into a well-informed, extension of your product team.

Learn to collect and action feedback for your AI chatbot, improve customer service, and boost knowledge management.

Best practices for implementing Generative Search in your Zendesk help center.

Here at Swifteq, we do our best to answer as fast as possible to our customer needs, and we constantly update our apps.

Optimize customer support with self-service chatbots and portal. Discover 7 expert tips to enhance user experience and streamline support.

In this article, we present four ways investing in a knowledge base will positively impact a business.

Have you ever caught yourself wishing people actually read all the amazing help center articles you’ve written?

Learn how to set up a Zendesk ticket escalation system for faster resolutions and better customer satisfaction.

Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity. 

Unlock the secrets to overcoming knowledge management challenges with AI.

Discover expert strategies for handling feature requests and bug reports in Customer Support.

Learn from pros how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI-powered tools.