Support + engineering friction? Streamline handoffs for better customer experiences and happier teams

Transform your Zendesk Help Center with this step-by-step redesign guide.

Discover how ChatGPT can transform your help center's efficiency with 46 prompts to help you write better documentation.

Maximize your Help Center's potential with a unified voice — learn how to audit, guide, and streamline your content for brand consistency

Learns which are the Zendesk apps for ecommerce to aid your customer service team automate and improve support workflows .

Learn pro tips and best practices for easily optimizing your Zendesk ticket management and streamlining your customer support. Act now!

It's highly important to update the customer support team as soon as you release new products or features. Here is why and how to do it.

Learn about a set of KCS practices that help support teams put knowledge at the center of their work and create a knowledge sharing culture.

Discover how the new Tasks feature in the Help Center Manager app can transform your team's productivity.

This article provides strategies for keeping your Zendesk help center updated with the latest information about your products or services.

In this interview Sarah Miller, Sr. Knowledge Manager at Oyster HR, shares her experience on which factors to prioritize articles, and more.