The easiest way to manage your Zendesk Help Center content
Audit and organize your articles. Search.
Export articles and their content.
Fix broken links and images.
Find and replace across articles.
Duplicate articles, or entire help centers.
Measure performance with Analytics.
FREE Help Center Audit and Export included in the 14-day trial
FREE 14-day trial, then €30/month
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Audit and organize your Help Center content
View your articles in an Excel-like table automatically synced to your Zendesk account.
Quickly find articles with filters and full-text content search.
Export all or a subset of articles to CSV or Word
Find and Replace in Text or HTML
Replace outdated terminology in articles' text.
Replace in articles' HTML code: links, CSS classes and style properties.
Find and replace across the entire help center, or just a subset of articles, only takes a few clicks.
Bulk copy articles between sections, categories, or brands
Create duplicates of articles, categories, sections or entire help centers.
Deep copy of each article, including all translations, attachments and images.
Takes just few clicks, no manual copy & pasting needed
Get rid of those broken links
Links are automatically synced from your Zendesk help center and tested for validity.
Quickly identify broken links. Replace a link across all articles in just few clicks. No need to open and change articles one by one.
View all the links, internal and external, and the articles where they are referenced.
Search by link url or title.
One place to view and manage the media files in your Help Center
Images and videos are automatically extracted and synced from your Zendesk Help Center.
Search any image or video by file name or alt text. Find which articles are including an image or video.
Quickly find and fix broken or outdated images.
Export help center articles to CSV, HTML, Word or PDF
Audit your articles in Excel with the CSV export.
Create a help center manual with the HTML, Word or PDF export.
Export in formatted text (images included) with the HTML, Word or PDF export.
Use Google Docs to collaborate with teammates or subject experts with the Word document export.
Measure Help Center performance with Analytics
Track the Helpfulness of each article, section or category as % of Up votes.
Trend the important metrics for your articles, sections and categories: views, visitors and helpfulness.
Slice and dice your metrics in many ways: time period, internal vs external traffic, device type (PC. Mobile, Tablet), public vs private articles.
Karissa Van Baulen
Customer Education Lead
Swifteq is great to work with! We were able to update UI terms within our help center way quicker than we have done previously with the Find & Replace.
Global Support Manager
Fantastic, and fantastically, useful tool, simple to use and with some great features.
With the Help Center Manager you can replace links in multiple articles with just one click! Not to mention you can find and replace across multiple articles. Love this.