Avoid common pitfalls when building your external knowledge base. Learn how to structure content, improve UX, boost SEO, and help users find answers fast.

Discover the major Zendesk features, and the most efficient ways that you can leverage to make your agent’s lives easier while enhancing productivity.

Translate Zendesk dynamic content in bulk with AI using Help Center Translate by Swifteq. Fast, scalable, and no manual updates needed.

Learn how to build an effective customer service escalation process. Explore escalation types, common challenges, and expert tips to streamline issue resolution and protect customer trust.

Automatically set the correct requester on Zendesk tickets using Ticket Parser Autofill—save time, avoid errors, and streamline customer replies.

Discover the best Zendesk integrations to streamline workflows and deliver better support. Explore expert picks from Swifteq, including Slack, Jira, Shopify, and more.