Learn how to make the most of your internal knowledge base, from the process of creating it to best practices and top internal knowledge base examples.

A smart knowledge management strategy can cut costs, streamline onboarding, prevent knowledge loss when employees leave, and empower customers to find answers on their own.

Follow these Zendesk Guide best practices to create a customer-centric knowledge base that truly serves your users.

Discover what empathy in customer service truly means, the types of empathy in customer service, and how to use to provide better support.

Here is everything you need to know about Zendesk knowledge management—from understanding the basics to implementing best practices.

Learn how Zendesk omnichannel routing works, its key benefits, and best practices for setting it up in your Zendesk instance.