Spend 5x less time searching for answers in Zendesk
One place for Technical Support Teams to find help center articles and answers buried in historical support tickets.
Fully integrated into your team's workflow.
Faster resolution for simple and complex tickets
Empower your Support team with immediate access to the most relevant answers, from both help center articles and past tickets.
Reuse answers and article paragraphs when responding to common customer issues.
Faster and better onboarding
Onboard new team members in days instead of weeks with easy access to previously used answers.
New agents can quickly find and learn how other team members previously resolved simple or complex issues.
Bring the documentation into your team's workflow
Find and link both articles and sections within articles.
No need to create a macro for every article in your help center. Team members can find and insert snippets of answers with article links from tickets history.
Answer Search can index articles and web pages from any public website, not just the helpdesk knowledge base.
Find and insert previously used screenshots
No need to create the same screenshot over and over again!
Team members can find and insert screenshots previously used in historical tickets, by themselves or by their colleagues.