Fast, accurate search in Zendesk for knowledge-centered Support Teams
Easy to use search that helps you find and re-use knowlege answers buried in historical support tickets or Slack conversations.
Faster resolution for simple and complex tickets
Empower your Support team with immediate access to the most relevant answers.
Reuse answers to common customer issues.
Quickly find and learn how other team members previously resolved complex issues.
Reuse past answers that include knowledge article links
No need to create a macro for every article in your help center!
Team members can find and insert snippets of answers with article links they've previously used.
Answer Search can index articles and web pages from any public website, not just the helpdesk knowledge base.
Find and insert previously used screenshots
No need to create the same screenshot over and over again!
Team members can find and insert screenshots previously used in historical tickets, by themselves or by their colleagues.
Get to specifics fast by slicing and dicing a search in many ways
Distinguish between agent replies and customer comments, or public and internal comments.
Filter by agent, type of answer or created date.