Streamlining Feedback: Managing Feature Requests and Bug Reports
How to forecast your customer support team's capacity (and manage it well)
Bringing customer empathy into Knowledge Management. Interview with Karissa Van Baulen @ Hotjar
Chatbots and Self-Service: 7 Best Practices for a Great Customer Experience
How to Do All-Hands Support Right (With Tips and Best Practices)
Best Practices For Creating Visuals in Your Help Documentation
Best Practices for Implementing Zendesk Triggers That Work
The Ultimate List of Zendesk Views (With Real-Life Examples)
Expert Tips On Organizing And Structuring a Huge Knowledge Base
Deliver Tough News to Customers Like a Pro (With Templates)
Using a consistent language in your help center
How to Structure a Help Center for a Better Customer Experience
A Guide to Supporting Multiple Languages in Your Help Center
How to reduce backlog tickets
How to Optimize Your Zendesk Help Center for SEO
Best practices for creating and using Zendesk triggers and automations
How to Improve Your Zendesk Help Center with Analytics
How to Keep Your Help Center Up-to-Date with Ever-Changing Products
How to build a culture of knowledge-sharing
How to mine a feature request for better product decisions