Zendesk triggers and automations can have a huge impact on your support team’s efficiency. Use these best practices to make the most of them

Discover 13 actionable strategies to boost your Customer Satisfaction (CSAT) scores in Zendesk.

Discover how to effectively measure and manage your support team's capacity to prevent burnout and excess and ensure optimal performance.

Learn how to effectively measure and assess your ticket backlog to keep it under control and provide exceptional customer service.

Zendesk macros can supercharge your customer support team’s efficiency when used correctly. Learn the five best practices for mastering them

Dive deep into the best practices for creating and optimizing visuals to enhance comprehension, engagement, and accessibility.

Learn best practices to master incident management and keep your customers happy.

Optimize your help center with our guide on avoiding common mistakes. and implementing best practices.

Want to improve your self-service? Use these best practices to optimize your help center for search engines.

Get actionable tips on how to turn customer feedback into meaningful improvements.

Learn how to create engaging and effective video content to enhance customer support.

Discover how to create essential knowledge bases for both customers and employees.

From selecting target languages to measuring results, discover how to translate and maintain your help center in multiple languages

Looking to improve your Zendesk help center? Here are five ways you can use analytics to gain insights into your help center's performance.

In this interview we discuss Knowledge Management tips and topics with Karissa Van Baulen, Customer Education Lead at Hotjar. Read further!

Crush Ticket Backlogs with These Effective Customer Support Strategies

Support + engineering friction? Streamline handoffs for better customer experiences and happier teams

Maximize your Help Center's potential with a unified voice — learn how to audit, guide, and streamline your content for brand consistency

Learn pro tips and best practices for easily optimizing your Zendesk ticket management and streamlining your customer support. Act now!

It's highly important to update the customer support team as soon as you release new products or features. Here is why and how to do it.