From selecting target languages to measuring results, discover how to translate and maintain your help center in multiple languages

Crush Ticket Backlogs with These Effective Customer Support Strategies

Want to improve your self-service? Use these best practices to optimize your help center for search engines.

Zendesk triggers and automations can have a huge impact on your support team’s efficiency. Use these best practices to make the most of them

Looking to improve your Zendesk help center? Here are five ways you can use analytics to gain insights into your help center's performance.

This article provides strategies for keeping your Zendesk help center updated with the latest information about your products or services.

A few months back I had the opportunity to talk with over thirty Support Engineers, most working for established software companies with...

No matter how great your product is, there will be gaps between what the customer needs and what the product offers. So if you work in...

You finally have the help center you are proud of. Probably you spent months talking with the product team, reading support tickets,...

This post was originally published in CustomerThink A knowledge base is a great way to help customers find the answers they need before...