Automation Apps
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Agent Co-writerTranslate ConversationsMCP Server for ZendeskAdvanced Search PlusArticles PDF ExportAutomate support tasks, manage your Help Center with ease, and boost agent productivity. Swifteq apps are Zendesk-approved, secure, and built to save your team time.
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Support Apps
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Join companies who use Swifteq to scale support without adding headcount.
Free your agents from manual work like merging tickets or tagging.
Smart features like auto-translation and advanced search that keep your team in control.
Built on what support teams actually use and need every day.
Know what’s working, what’s not, and where to improve with real metrics.
Put your Support workflows on auto-pilot
Extend your Zendesk triggers with low-code add-ons to suit your specific use cases: merge tickets, ticket parsing, data syncing, or any other ticket processing task.
Reduce Ticket Volume
Put your ticket merging workflows on auto-pilot and save agent time while improving Customer Experience. Merge tickets from the same requester, or use your own custom rules.
Automate Customer Support
Ticket Automation in Zendesk with ChatGPT. Eliminate repetitive and mundane support ticket tasks so your agents can focus on what matters: providing the best customer experience.
Free Up Storage Space
Automatically remove attachments from ticket comments to free up your Zendesk storage, avoid malicious files, and comply with data privacy laws. Delete in bulk or automatically.
Build a Help Center you are proud of
Building and maintaining a knowledge base in Zendesk has become much easier.
Simple solutions to tedious Guide tasks such as export articles, duplicate articles, find and replace and more.
Knowledge base analytics that just works.
Execute Operations in Bulk
An easier way to manage your Zendesk Help Center with rich articles export (CSV, PDF, doc), broken link checker, find and replace, bulk operations (copy articles, reset votes), task management, and more.
Translate KB Articles in Bulk
Translate articles in bulk to any spoken language while keeping the same formatting. Partial translation of article changes only. Bring your own glossary.
Gauge Your KB Performance
Build and grow your Help Center with Analytics. All the metrics you need to understand how your Knowledge Base is performing and how to improve it.
Give your team a helping hand
Help your support team communicate with customers in their own languages.
Spend less time searching for previous tickets and macros in Zendesk, and more time helping your customers.
Fully integrated into your team’s workflow.
Translate Tickets Automatically
Fast ticket translation to and from any spoken language powered by OpenAI’s ChatGPT API. Your team can write in your language and reply in the customer’s language in just one click.
Easily Find What You Need
Find exactly what you’re looking for in tickets, users, and organizations with advanced search capabilities. Quickly find, filter, and export tickets, users, and organizations.
Fast and Easy PDF Exports
Create beautiful, branded PDF manuals from your Zendesk articles. Perfect for support teams looking to provide polished, customer-facing documentation with ease.
Customers
“A big help – when we hit peak season and see our queues creep up more than we’d like this app is brilliant for merging together multiple contacts from the same customer.”
“Swifteq is great to work with! We were able to update UI terms within our help center way quicker than we have done previously with the Find & Replace.”
“Fantastic and fantastically useful tool, simple to use and with some great features.”
“The analytics that Swifteq provides is able to gather the overall helpfulness of your Help Centre, down to each article individually. You can see the customer journey, including the steps they’ve taken before and after viewing the article, and much more!! This tool has completely changed the way we use our Help Centre and how we look into our self-service tools! Could recommend this more!!”
“This app is a lifesaver! I only wish we discovered it sooner. Saves our team a huge amount of time merging multiple tickets, and they can now solve inquiries immediately.”
“Just wow!! We’re looking for an AI solution to translate our KB articles and with Swifteq Help Center Manager we found just that! We’re currently translating 4000+ articles in 33 languages for our customers globally and internal teams across the globe. Great app and interface; with a few clicks you can select certain sections of articles in bulk, choose your languages and off you go. AI does the rest. The rest of the HC Manager suite features are awesome as well.”
Automate the most time-consuming parts of support and reduce response times.
Give your team tools that simplify their day-to-day and eliminate busywork.
Understand what users are searching for and where your knowledge base needs improvement.
Reply in any language instantly — no copy-pasting or external tools needed.
Whether you’re scaling fast or fine-tuning processes, Swifteq adapts to your needs.
Fully compatible and deeply integrated for a smooth, reliable experience.
Swifteq is a software and AI development company for customer service teams.
We are in this industry because of our passion for technology and belief that any customer support interaction represents a huge opportunity for a business to shape the customer journey.
Insights and automation should be used to remove friction from this journey and provide a better and faster service.
Key features.
Bulk Efficiency at Scale
Save hours of manual work with powerful bulk actions—translate, update, export, or clean up hundreds of tickets or articles in just a few clicks.
Smart Automation
Automate repetitive tasks like translations, ticket merging, and broken link fixes—without writing a single line of code.
Actionable Help Center Insights
Turn your Help Center into a performance engine with analytics that reveal what works, what doesn’t, and what users really need.
Demo
Ready to improve your support workflows? Let us show you what Swifteq can do.
Blog
“AI is only as useful as the information it has access to.” That’s a phrase we’ve heard a lot already. When it comes to automating customer support, the right context makes all the difference. Most support teams start by giving AI agents access to product documentation, help center articles…
Maryna Paryvai · 3 Nov 2026
Whether to use AI or not is no longer the question — it’s becoming a standard part of customer support operations. Teams are using it to categorize tickets, answer customer questions, draft responses, improve documentation, retrieve information, and automate repetitive workflows. But deciding to use AI is just the beginning…
Maryna Paryvai · 27 Oct 2026
Picture this. You post an important process change in Slack. You explain what changed, include a link to the documentation, and ask everyone on the team to react with a thumbs-up once they’ve read it. By the end of the day, nearly everyone has reacted. Success, right? Not necessarily…
Tim Jordan · 20 Oct 2026
