Zendesk Apps to Help Support Teams Do More with Less

Automate support tasks, manage your Help Center with ease, and boost agent productivity. Swifteq apps are Zendesk-approved, secure, and built to save your team time.

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Support Apps

Happy Support Teams

Trusted by Support Teams Worldwide

Join companies who use Swifteq to scale support without adding headcount.

Why Support Teams Choose Swifteq

Automates Repetitive Support Tasks

Free your agents from manual work like merging tickets or tagging.

AI-powered to Make Agents Faster

Smart features like auto-translation and advanced search that keep your team in control.

Backed by Real Support Metrics and Results

Built on what support teams actually use and need every day.

Gives Full Visibility into Help Center Performance

Know what’s working, what’s not, and where to improve with real metrics.

What You Can Do with Our Apps

Swifteq's Automation Apps

for Zendesk

Put your Support workflows on auto-pilot

Extend your Zendesk triggers with low-code add-ons to suit your specific use cases: merge tickets, ticket parsing, data syncing, or any other ticket processing task.

Reduce Ticket Volume

Auto Merge Zendesk Tickets

Put your ticket merging workflows on auto-pilot and save agent time while improving Customer Experience. Merge tickets from the same requester, or use your own custom rules.

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Automate Customer Support

Zendesk ChatGPT Integration

Ticket Automation in Zendesk with ChatGPT. Eliminate repetitive and mundane support ticket tasks so your agents can focus on what matters: providing the best customer experience.

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Free Up Storage Space

Auto Remove Attachments

Automatically remove attachments from ticket comments to free up your Zendesk storage, avoid malicious files, and comply with data privacy laws. Delete in bulk or automatically.

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Swifteq’s Help Center Apps

for Zendesk Knowledge

Build a Help Center you are proud of

Building and maintaining a knowledge base in Zendesk has become much easier.

Simple solutions to tedious Guide tasks such as export articles, duplicate articles, find and replace and more.

Knowledge base analytics that just works.

Execute Operations in Bulk

An easier way to manage your Zendesk Help Center with rich articles export (CSV, PDF, doc), broken link checker, find and replace, bulk operations (copy articles, reset votes), task management, and more.

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Translate KB Articles in Bulk

Help Center Translate

Translate articles in bulk to any spoken language while keeping the same formatting. Partial translation of article changes only. Bring your own glossary.

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Gauge Your KB Performance

Help Center Analytics

Build and grow your Help Center with Analytics. All the metrics you need to understand how your Knowledge Base is performing and how to improve it.

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Swifteq’s Agent-Assist Apps

for Zendesk

Give your team a helping hand

Help your support team communicate with customers in their own languages.

Spend less time searching for previous tickets and macros in Zendesk, and more time helping your customers.

Fully integrated into your team’s workflow.

Translate Tickets Automatically

Zendesk Ticket Translation

Fast ticket translation to and from any spoken language powered by OpenAI’s ChatGPT API. Your team can write in your language and reply in the customer’s language in just one click.

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Easily Find What You Need

Advanced Search Plus

Find exactly what you’re looking for in tickets, users, and organizations with advanced search capabilities. Quickly find, filter, and export tickets, users, and organizations.

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Fast and Easy PDF Exports

Articles PDF Export

Create beautiful, branded PDF manuals from your Zendesk articles. Perfect for support teams looking to provide polished, customer-facing documentation with ease.

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Real Results from Real Teams

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“A big help – when we hit peak season and see our queues creep up more than we’d like this app is brilliant for merging together multiple contacts from the same customer.”

Matt Anderson

Quality & Compliance Supervisor

Primrose

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“Swifteq is great to work with! We were able to update UI terms within our help center way quicker than we have done previously with the Find & Replace.”

Karissa Van Baulen

Customer Education Lead
Hotjar

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“Fantastic and fantastically useful tool, simple to use and with some great features.”

Paul Tingle

Global Support Manager
Engine Yard

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“The analytics that Swifteq provides is able to gather the overall helpfulness of your Help Centre, down to each article individually. You can see the customer journey, including the steps they’ve taken before and after viewing the article, and much more!! This tool has completely changed the way we use our Help Centre and how we look into our self-service tools! Could recommend this more!!”

Grace Barlow

Content & Communications Manager

Freenow

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“This app is a lifesaver! I only wish we discovered it sooner. Saves our team a huge amount of time merging multiple tickets, and they can now solve inquiries immediately.“

Luke Benjamin

Director

Welham & Co

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“Just wow!! We’re looking for an AI solution to translate our KB articles and with Swifteq Help Center Manager we found just that! We’re currently translating 4000+ articles in 33 languages for our customers globally and internal teams across the globe. Great app and interface; with a few clicks you can select certain sections of articles in bulk, choose your languages and off you go. AI does the rest. The rest of the HC Manager suite features are awesome as well.“

Fran Keijmes

Director, Global Technical Product Support

Life Fitness/Hammer Strength

Your Business's Major Benefits

Faster Ticket Resolution

Automate the most time-consuming parts of support and reduce response times.

More Efficient Agent Workflows

Give your team tools that simplify their day-to-day and eliminate busywork.

Insightful Help Center Analytics

Understand what users are searching for and where your knowledge base needs improvement.

Seamless Translation for Global Support

Reply in any language instantly — no copy-pasting or external tools needed.

Flexible Tools That Grow with Your Support Team

Whether you’re scaling fast or fine-tuning processes, Swifteq adapts to your needs.

Apps Built for Zendesk, Approved by Zendesk

Fully compatible and deeply integrated for a smooth, reliable experience.

About Swifteq

Swifteq is a software and AI development company for customer service teams.

We are in this industry because of our passion for technology and belief that any customer support interaction represents a huge opportunity for a business to shape the customer journey.

Insights and automation should be used to remove friction from this journey and provide a better and faster service.

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