Cut Support Time & Improve Customer Self-Service

Automation, Help Center and Agent-Assist Zendesk® apps to help your Customer Support team do more with less.

Customer Service Support Assistance Serv

You're in great company. Our apps are used by top-performing Customer Support teams

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Put Support workflows on auto-pilot

Triggers+ low-code automation platform for Zendesk

Extend your Zendesk triggers with low-code add-ons to suit your specific use cases: merge tickets, ticket parsing, data syncing, or any other ticket processing task.​

Powers some of our no-code apps:

Auto-merge Duplicate Tickets

Auto-Remove

Attachments

Check our no-code apps built on the Triggers+ automation platform

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Auto Merge Zendesk Tickets 

Put your ticket merging workflows on auto-pilot and save agent time while improving Customer Experience. Merge tickets from the same requester, or use your own custom rules.

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Attachment Workflows

Automatically detect and tag new tickets with attachments. Create attachment-related workflows to improve your team's productivity.

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Auto Remove Attachments

Automatically remove attachments from ticket comments to reduce your risk and comply with data privacy laws.

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KB - Knowledge Base is a technology used to store complex structured and unstructured info
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Build a Help Center you are proud of

Help Center suite of applications for Zendesk Guide

Building and maintaining a knowledge base in Zendesk has become much easier.

Simple solutions to tedious Guide tasks such as export articles, duplicate articles, find and replace and more.

Knowledge base analytics that just works.

Check our apps in the Help Center suite

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Help Center Manager

An easier way to manage your Zendesk Help Center with: rich articles export (csv, pdf, doc), broken link checker, find and replace, bulk operations (copy articles, reset votes).

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Help Center Analytics

Build and grow your Help Center with Analytics. All the metrics you need to understand how your Knowledge Base is performing and how to improve it.

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Help Center Export

Simple and FREE CSV export of your entire help center articles. Check and export any type of broken link: internal, external, images, videos.

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Find the needle in the haystack

Agent-assist search apps for Zendesk Support

Spend less time searching for previous tickets and macros in Zendesk, and more time helping your customers. 

Fully integrated into your team's workflow.

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Check our Agent-assist search apps

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Answer Search for Zendesk

One place for Customer Support Teams to find and reuse answers buried in historical support tickets and help center articles.

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Macro Search for Zendesk

Search through macros content in your customer's language. Find macros quickly with powerful search by the text of titles and comments

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Need help with a custom Zendesk app?

We've build dozens of apps and integrations for customers all over the world.

Agent Productivity

Your team is facing constant pressure to do more with less. Improving the workflow the agents use to resolve customer issues will increase productivity, boost agents satisfaction and customers experience.

 

We use design thinking to do a complete assessment of your agents’ workflow and build solutions that address their needs.

Helpdesk Apps & APIs

With a custom helpdesk app, you can take agent actions that require switching between multiple tabs and 10-20 clicks or steps, and turn them into a one-click action. 

​We have experience in building workspace apps and API integrations for tens of SaaS Helpdesks and CRM platforms: Zendesk, Freshdesk, Salesforce, Intercom, Livechat and more.

Process Automation

We believe in customer-centric automation:  helping the customer in the most quick and efficient way possible by adding special value to the customer experience.

 

We use the latest generation of AI technology and services to build automation solutions tailored to your teams’ needs.

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Matt Anderson

Quality & Compliance Supervisor

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"A big help - when we hit peak season and see our queues creep up more than we'd like this app is brilliant for merging together multiple contacts from the same customer."

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Karissa Van Baulen

Customer Education Lead

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"Swifteq is great to work with! We were able to update UI terms within our help center way quicker than we have done previously with the Find & Replace."

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Paul Tingle

Global Support Manager

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"Fantastic, and fantastically, useful tool, simple to use and with some great features."

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Who We Are

Swifteq is a software and AI development company for customer service teams. We are in this industry, because of our passion for technology and belief that any customer support interaction represents a huge opportunity for a business to shape the customer journey. Insights and automation should be used to remove friction from this journey and provide a better and faster service.