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Zendesk Apps to help Support teams do more with less

Boost your team productivity and your customers' experience with our suite of Automation, Help Center and Agent-Assist Zendesk® apps.

Securely integrated and approved by Zendesk.

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zendesk qualified technology partner

You're in great company. Our apps are used by top-performing Customer Support teams

Customers using Swifteq Zendesk apps
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Automation Apps for Zendesk

Put your Support workflows on auto-pilot

Extend your Zendesk triggers with low-code add-ons to suit your specific use cases: merge tickets, ticket parsing, data syncing, or any other ticket processing task.​

Powers some of our no-code apps:

Auto-merge Duplicate Tickets

Zendesk ChatGPT Integration

configuration of the ticket merging app for Zendesk

Auto Merge Zendesk Tickets 

Put your ticket merging workflows on auto-pilot and save agent time while improving Customer Experience. Merge tickets from the same requester, or use your own custom rules.

Merge tickets automatically

List of workflows in the Zendesk - ChatGPT integration app

Zendesk ChatGPT Integration

Ticket Automation in Zendesk with ChatGPT. Eliminate repetitive and mundane support ticket tasks so your agents can focus on what matters: providing the best customer experience

Automate Zendesk with ChatGPT


Auto Remove Attachments

Automatically remove attachments from ticket comments to free up your Zendesk storage, avoid malicious files and comply with data privacy laws. Delete in bulk or automatically.

Auto-redact attachments

KB - Knowledge Base is a technology used to store complex structured and unstructured info
Help Center Manager for Zendesk
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Help Center Apps for Zendesk Guide

Build a Help Center you are proud of

Building and maintaining a knowledge base in Zendesk has become much easier.

Simple solutions to tedious Guide tasks such as export articles, duplicate articles, find and replace and more.

Knowledge base analytics that just works.

Articles in Help Center Manager

Help Center Manager

An easier way to manage your Zendesk Help Center with: rich articles export (csv, pdf, doc), broken link checker, find and replace, bulk operations (copy articles, reset votes), task management, and more.

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Help Center articles performance with Analytics

Help Center Analytics

Build and grow your Help Center with Analytics. All the metrics you need to understand how your Knowledge Base is performing and how to improve it.

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Translate help center articles

Help Center Translate

Translate articles in bulk to any spoken language while keeping the same formatting. Partial translation of article changes only. Bring your own glossary.

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Agent-Assist Apps for Zendesk

Give your team a helping hand

Help your support team communicate with customers in their own languages.

Spend less time searching for previous tickets and macros in Zendesk, and more time helping your customers. 

Fully integrated into your team's workflow

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Answer Search for Zendesk

Zendesk Ticket Translation

Fast ticket translation to and from any spoken language powered by OpenAI's ChatGPT API. Your team can write in your language and reply in customer's language in just one click.

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Answer Search for Zendesk

Answer Search for Zendesk

One place for Customer Support Teams to find and reuse answers buried in historical support tickets and help center articles.

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Macro Search for Zendesk

Macro Search for Zendesk

Search through macros content in your customer's language. Find macros quickly with powerful search by the text of titles and comments.

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Agent Productivity

Your team is facing constant pressure to do more with less. Improving the workflow the agents use to resolve customer issues will increase productivity, boost agents satisfaction and customers experience.


We use design thinking to do a complete assessment of your agents’ workflow and build solutions that address their needs.

Helpdesk Apps & APIs

With a custom helpdesk app, you can take agent actions that require switching between multiple tabs and 10-20 clicks or steps, and turn them into a one-click action. 

​We have experience in building workspace apps and API integrations for tens of SaaS Helpdesks and CRM platforms: Zendesk, Freshdesk, Salesforce, Intercom, Livechat and more.

Process Automation

We believe in customer-centric automation:  helping the customer in the most quick and efficient way possible by adding special value to the customer experience.


We use the latest generation of AI technology and services to build automation solutions tailored to your teams’ needs.

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Matt Anderson

Quality & Compliance Supervisor


"A big help - when we hit peak season and see our queues creep up more than we'd like this app is brilliant for merging together multiple contacts from the same customer."

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Karissa Van Baulen

Customer Education Lead


"Swifteq is great to work with! We were able to update UI terms within our help center way quicker than we have done previously with the Find & Replace."

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Paul Tingle

Global Support Manager


"Fantastic, and fantastically, useful tool, simple to use and with some great features."

Improving customer service
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Who We Are

Swifteq is a software and AI development company for customer service teams. We are in this industry, because of our passion for technology and belief that any customer support interaction represents a huge opportunity for a business to shape the customer journey. Insights and automation should be used to remove friction from this journey and provide a better and faster service.

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