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Automatically remove unwanted attachments from Zendesk tickets

No need to manually redact attachments from tickets anymore! You can put this workflow on auto-pilot and remove the attachments automatically using your own custom logic.

FREE  14-day trial, no credit card required.
Pricing starts at €50/month.


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Become GDPR compliant without the extra work

Automatically redact sensitive documents attached to tickets.

Redact attachments after the tickets are closed and your team is not working on them anymore.

Simply select a redact interval, and let the app do the rest.


Keep your organization safe from malicious files

Only allow certain attachments in your queue, redact everything else.

Set up your own list of file extensions allowed.

Works in combination with Triggers or Automations, giving you flexibility to choose which tickets will be redacted.

Redact tickets automatically and remove their attachments

Runs in the background and does all the repetitive heavy lifting on your team's behalf.

Allows you to stay compliant with GDPR by removing any attachments with sensitive information.

Remove attachments from tickets with any status: new, open, solved or closed.

Custom criteria for removal

Works in tandem with Zendesk Triggers and Automations alowing you to set up any filters on the tickets to be checked for attachments. 

How it works?





Install the app and register for a Swifteq account

Authorize the app to securily access your Zendesk account via the API. For more information see How we handle Data in our Zendesk Apps.

NO employee or customer data will be stored on Swifteq servers

Configure the auto-redact criteria and filters.

Enable auto-redact attachments.

Integrates seamlessly with 
zendesk support logo

The auto-remove attachments app that helps your agents focus on what's important.

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