Automatically merge duplicate tickets in Zendesk

Put your ticket merging workflows on auto-pilot and save agent time while improving Customer Experience.

Different business groups become one team. Concept of bringing people together, merging te

Approved by Zendesk on Apps Marketplace

Free up your Support queue, save agent time and improve CX  

Automatically detect duplicate tickets originated from the same customer.


Automatically solve or merge the duplicates and notify the customer.

Runs in the background and does all the repetitive heavy lifting on your team's behalf.

Custom duplicate criteria to match your own setup

Customize the matching criteria for detecting duplicate tickets:

👉 Email address

👉 Custom fields

👉 Tags

👉 Organizations

and more

Integrates seamlessly with 
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The ticket-merging app that keeps your queue tidy.