Don't waste time copying & pasting ticket fields in Zendesk
Auto-populate ticket fields with relevant customer data from JSON APIs or SQL databases
Let your agents focus on solving problems, not filling in ticket fields
Auto-fill ticket or user fields that are relevant to a ticket.
Multi-step API & DB lookups: lookup customer email to get the user id -> lookup user id to get relevant customer data
Connect securely to any REST API (HTTPS) & SQL database.
All HTTP authorization methods supported for APIs (Username & Password, API key, Bearer, Headers).