Sync your customer or product data to Zendesk

Auto-sync all of your customer or product data into Zendesk in order to save time while working on tickets or automatically prioritize customer conversations. 

Reverse ETL for Zendesk. 

Route & prioritize tickets

• Use customer or product data points outside Zendesk to route incoming tickets

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• Auto-populate custom fields from CRM or internal data warehouse

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• Use Zendesk triggers to effectively allocate tickets to teams and priorities

Enrich your Explore reporting with customer data

Augment your tickets data with customer-centric dimensions.

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Segment your Explore reports by:

👉 Customer Lifetime Value

👉 Monthly Customer Revenue

👉 Customer Price Plan

👉 Feature Usage

... and more

Improve agents productivity by displaying the right data next to tickets

• Help agents make quick and informed decisions when helping customers

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• No need to open multiple browser tabs, or copy-paste data from one tab to another

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• Bring relevant customer data to your agents' fingertips

How it works?

Lookup customer or product records in CRM APIs or data warehouses.
 

Auto-fill ticket custom fields with customer or product data based on a lookup field (i.e. requester email)

Uses powerful Zendesk triggers to keep your data synced.
 

Connects securely to REST APIs & SQL databases.

and more...

The auto-fill app that helps your agents focus on what's important.