Route & prioritize tickets
Use customer or product data points outside Zendesk to route incoming tickets
Auto-populate custom fields from CRM or internal data warehouse
Use Zendesk triggers to effectively allocate tickets to teams and priorities
Enrich your Explore reporting with customer data
Augment your tickets data with customer-centric dimensions.
Segment your Explore reports by:
👉 Customer Lifetime Value
👉 Monthly Customer Revenue
👉 Customer Price Plan
... and more
Improve agents productivity by displaying the right data next to tickets
Help agents make quick and informed decisions when helping customers
No need to open multiple browser tabs, or copy-paste data from one tab to another
Bring relevant customer data to your agents' fingertips
How it works?
Lookup customer or product records in CRM APIs or data warehouses.
Auto-fill ticket custom fields with customer or product data based on a lookup field (i.e. requester email)
Uses powerful Zendesk triggers to keep your data synced.
Connects securely to REST APIs & SQL databases.