Agent Helper for Zendesk Support
Help your customer service agents work faster and smarter with the Three-In-One Agent Assist app*
➤ Sentence Auto-Complete **
➤ Reply & Macro Suggestions
➤ Knowledge Assist
** Sentence auto-complete requires a Chrome extension
AI-powered Sentence Auto-Complete
Reduce repetitive typing while keeping a consistent tone, matching your brand style.
Boost agents productivity and reduce average handling times.
Works whether your team is using macros or not.
Reply, article and escalation suggestions
Reply suggestions: contextually suggest relevant macros and replies to a given customer message.
No macros? No problem! Agent Helper goes far beyond macros by picking up patterns in how your agents responded in the past and constructing relevant reply suggestions.
Instant macro apply: one-click apply of a suggested macro or reply, no copy and paste needed
Articles suggestions: view list of articles that helped similar queries in the past
Escalations: view JIRA issues related to the current ticket