Agent Helper for Zendesk Chat
Help your customer service agents work faster and smarter with contextual reply suggestions and knowledge assist.
Boost agents productivity and reduce average handling times
Empower your agents with smart suggestions and in-context assistance.
Smart reply suggestions: contextually suggest relevant replies to a given customer message
Instant reply send: one-click send of a suggested reply to the customer, no copy and paste needed
Quick shortcuts search (coming soon): instantly find the most appropriate shortcut to use
Articles suggestions (coming soon): view list of articles that helped similar queries in the past