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Automation Apps for Zendesk
Put your Support workflows on auto-pilot
Extend your Zendesk triggers with low-code add-ons to suit your specific use cases: merge tickets, ticket parsing, data syncing, or any other ticket processing task.
Powers some of our no-code apps:
Auto-merge Duplicate Tickets
Zendesk ChatGPT Integration
Auto Merge Zendesk Tickets
Put your ticket merging workflows on auto-pilot and save agent time while improving Customer Experience. Merge tickets from the same requester, or use your own custom rules.
Zendesk ChatGPT Integration
Ticket Automation in Zendesk with ChatGPT. Eliminate repetitive and mundane support ticket tasks so your agents can focus on what matters: providing the best customer experience
Auto Remove Attachments
Automatically remove attachments from ticket comments to free up your Zendesk storage, avoid malicious files and comply with data privacy laws. Delete in bulk or automatically.
Help Center Apps for Zendesk Guide
Build a Help Center you are proud of
Building and maintaining a knowledge base in Zendesk has become much easier.
Simple solutions to tedious Guide tasks such as export articles, duplicate articles, find and replace and more.
Knowledge base analytics that just works.
Help Center Manager
An easier way to manage your Zendesk Help Center with: rich articles export (csv, pdf, doc), broken link checker, find and replace, bulk operations (copy articles, reset votes), task management, and more.
Help Center Analytics
Build and grow your Help Center with Analytics. All the metrics you need to understand how your Knowledge Base is performing and how to improve it.
Help Center Translate
Translate articles in bulk to any spoken language while keeping the same formatting. Partial translation of article changes only. Bring your own glossary.
Zendesk Ticket Translation
Fast ticket translation to and from any spoken language powered by OpenAI's ChatGPT API. Your team can write in your language and reply in customer's language in just one click.
Answer Search for Zendesk
One place for Customer Support Teams to find and reuse answers buried in historical support tickets and help center articles.
Macro Search for Zendesk
Search through macros content in your customer's language. Find macros quickly with powerful search by the text of titles and comments.
Need help with a custom Zendesk app?
We've build dozens of apps and integrations for customers all over the world.
Agent Productivity
Your team is facing constant pressure to do more with less. Improving the workflow the agents use to resolve customer issues will increase productivity, boost agents satisfaction and customers experience.
We use design thinking to do a complete assessment of your agents’ workflow and build solutions that address their needs.
Helpdesk Apps & APIs
With a custom helpdesk app, you can take agent actions that require switching between multiple tabs and 10-20 clicks or steps, and turn them into a one-click action.
We have experience in building workspace apps and API integrations for tens of SaaS Helpdesks and CRM platforms: Zendesk, Freshdesk, Salesforce, Intercom, Livechat and more.
Process Automation
We believe in customer-centric automation: helping the customer in the most quick and efficient way possible by adding special value to the customer experience.
We use the latest generation of AI technology and services to build automation solutions tailored to your teams’ needs.
Matt Anderson
Quality & Compliance Supervisor
"A big help - when we hit peak season and see our queues creep up more than we'd like this app is brilliant for merging together multiple contacts from the same customer."
Karissa Van Baulen
Customer Education Lead
"Swifteq is great to work with! We were able to update UI terms within our help center way quicker than we have done previously with the Find & Replace."
Paul Tingle
Global Support Manager
"Fantastic, and fantastically, useful tool, simple to use and with some great features."
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Who We Are
Swifteq is a software and AI development company for customer service teams. We are in this industry, because of our passion for technology and belief that any customer support interaction represents a huge opportunity for a business to shape the customer journey. Insights and automation should be used to remove friction from this journey and provide a better and faster service.